Field Service Truck Specialist

Campbell Companies; Elko (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Heritage Industries in Elko, NV is seeking a Field Service Truck Specialist to perform in-field service calls and repairs on client work trucks and equipment.

You will diagnose and fix issues, maintain safety standards, communicate with customers, and coordinate with the team to ensure issue resolution from start to finish. Willingness to travel, occasional overtime, and a clean driving record are required.

Qualifications

• Must communicate clearly with customers and team members.
• Diagnose and repair field equipment and trucks.
• Commit to safety policies and DOT regulations.

Responsibilities

• Perform field service calls and repairs on client trucks and equipment.
• Maintain field service vehicle and equipment; order parts as needed.
• Complete reports, inspections and timecards daily.
• Travel to customer sites; work overtime or weekends if required.
• Ensure world-class customer experience and ownership of jobs.

Skills

Communication skills

Customer service

Diagnostics

Troubleshooting

Ownership

Teamwork

Safety mindset

Education

High school diploma

Tools

MS Office

Job description

Description

Heritage Industries, a leader in the work truck and equipment industry, is currently seeking a Field Service Truck Specialist. This person will perform field service calls and repairs to client work trucks and equipment. Strong communication skills and customer relations, diagnostic/troubleshooting and repair skills, ownership of client issues, and ability to take ownership of jobs from start to finish are required. An excellent driving record is required.

Duties & Responsibilities:

• Must understand and adhere to the personal responsibility of safety and work safely at all times. Adhere to all company safety programs and policies and enhance the safety culture of the company.
• Perform services and repairs in the field on various makes/models of equipment, including Heritage, IMT, Stellar, Miller, Mi-T-M, Boss, etc.
• Must comply with all DOT regulations.
• Willing to work out of town, overtime and at weekends if necessary.
• Maintain field service vehicle and all company provided equipment.
• Order and return parts as necessary for each job performed.
• Schedule and maintain workload as necessary.
• Maintain and complete daily reports, paperwork, inspections and timecards.
• Willing to obtain certifications; MSHA, CDL, crane inspector certificate, air tank inspector certificate
• Ability to work as a team, communicate effectively, and take ownership of assigned areas and tasks.
• Take ownership of client problems and provide solutions. Must consistently deliver a world class customer experience.

Required Qualifications:

• Must have and maintain a clean MVR (no more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25).
• Must be safety conscious with an excellent safety record. Must use TRACK in all aspects of every job.
• Strong working knowledge of truck equipment: hydraulics, electrical, pneumatics.
• Willingness to learn troubleshooting skills from other journeyman mechanics and utilize tech support as necessary.
• Must have excellent communication and customer service skills.
• Demonstrate excellent work ethic with self-motivation, ability to work safely with minimal supervision on customer job sites, while maintaining expectations of thoroughness.
• Have a positive team-first attitude.
• Must have or be able to obtain all tools required for field service repair.
• Must be willing and able to work overtime, and possibly weekends if necessary.
• Ability and willingness to learn new skills and adapt to changing environments.
• Basic computer skills and experience with Microsoft Office programs, including Outlook, Word, Excel, etc.
• High school diploma or equivalent

Preferred Qualifications:

• Experience within work truck industry, automotive, and/or truck equipment upfit, service and repairs.
• Experience with field service and in-shop service operations.
• Fluency in Microsoft Office programs.
• Current MSHA certification.
• Associate degree or Technical Degree in automotive or diesel mechanics.

Travel Requirements:

• Travel Details: Call outs on a regular basis both locally and throughout the states of Utah, Arizona, Wyoming, Nevada, and Idaho.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Requirements