Field Service Trainer - Aurora, IL

Mitutoyo America Corporation in; Aurora (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading company in precision measuring instruments seeks a Field Service Trainer to manage training for technicians and provide support. The role involves developing training programs and ensuring quality standards are met. Candidates should possess strong communication skills and relevant experience in a technical field.

Benefits

Competitive Salary package

Minimum 17 days PTO plus 10 paid holidays

Tuition Reimbursement

Company Vacation House in Florida

Qualifications

• Five years' experience in a technical or related field.
• In-depth knowledge of Form, Vision, and CMM products.
• Valid Driver's License.

Responsibilities

• Manage training and support for Field Service Technicians.
• Develop and implement training policies and procedures.
• Provide technical support via phone and onsite.

Skills

Communication

Customer Focused

Job Knowledge

Coaching and Development

Leadership

Education

Equivalent education of two years of college

Job description

Field Service Trainer - Aurora, IL (Education)

Position Summary

Perform functions to manage Field Service trainee's training and training/technical support to the Field Service Technicians. Recommend, develop, and implement policies/procedures for new hires in accordance with A2LA training and company regulations. Provide technical assistance, coaching and support via phone or on-site to customers and field service technicians for CMMs, Quick Vision, Linear Scales and other precision measuring instrument hardware.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

What You'll Do:

1. Possess an in-depth knowledge of all three product lines; Form, Vision and CMM at Mitutoyo America.

2. Provide telephone support to field service technicians, customers and distributors regarding installation, operation, repair, and calibration of CMMs, QV, Form products, linear scales, and/or other precision measuring instruments.

3. Develop and implement a quality training program to ensure conformity of technicians and their knowledge to quality standards. Develop, analyze implications, recommend, implement, and interpret A2LA policies and procedures to facilitate training of new Technicians.

4. Perform audits of field service technicians to ensure they are capable of doing their jobs on-site and are working in accordance with MACFS' accredited quality management procedures.

5. Counsel Technicians and Trainees regarding job-related problems and the proper technique or process to remediate the problem.

6. Coach Technicians/trainees to improve proficiency. Recommends additional technical and non-technical training field service technicians as required.

7. Formulate, recommend and implement training policies, procedures, and employee relations necessary to create and maintain a positive employer-employee relationship.

8. Research, administer and coordinate training courses throughout the year for trainees and technicians as required. Keep informed on new product and training developments and understand their implications to the Field Service Department.

9. Provide telephone and onsite support to field service technicians, distributors, and end users regarding technical questions and related problems. Act as expert advisor to help solve extremely difficult or complex problems until resolution.

10. Interface with Technical Support Department to find solutions to hardware and software problems. Document new or modified technical support information and distribute to field service technicians.

11. Provide support for field service quality system, including documentation and implementation of all systems, internal and external audits, and maintenance of the system.

Skills You Need:

1. Communication, Oral and Written

2. Customer Focused

3. Job Knowledge

4. Coaching and Development

5. Leadership

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package - $80K - $90K annual salary
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• STD, LTD, Employee Assistance Program
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

Supervisory Responsibilities Responsible to manage field service trainees. Participate in hiring process, assign, review, and check work, eliminate ordinary difficulties, enforce company policies, establish performance standards, and evaluate employee performance.

Work Environment : Manufacturing. Quality Lab.

Physical Demands: The person in this position needs to lift, move and carry up to 50 lbs. This position requires bending, squatting, and reaching.

Additional Qualifications : Valid Driver's License

Position Type and Expected Hours of Work: This is a full-time position.

Travel: Up to 35% travel. Up to 8 hours driving per day.

Required Education and Experience: Equivalent education of two years of college. Five years' experience.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reports to: Field Service Assistant Manager

Equal Opportunity Employer: Disability & Veteran

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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