Field Service – Telematics Installation Technician

Wagner Equipment Co; El Paso (TX); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

PTO (96 hours first year) + 8 holidays

Medical, dental, vision insurance

Life and AD&D Insurance

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program (EAP)

Discounted employee phone plans

Job summary

Wagner Equipment Co. seeks a field service installation and troubleshooting expert for its full line of Caterpillar Digital Technology Products and related infrastructure.

You will support Product Link hardware, VisionLink productivity apps, and machine health telematics, while training customers and internal staff on technology products. The role requires strong mechanical experience, ability to travel 75-100%, and a commitment to customer service excellence.

Qualifications

• High School Diploma or GED is required.
• Some College or Trade School is preferred.
• 3+ years Mechanical/ heavy equipment experience is required.

Responsibilities

• Completes detailed service reports in a timely manner.
• Completes warranty paperwork for the product being worked on.
• Provides on-site or call-in service for customer purchased extended support agreements.
• Maintains electronic and hard copy libraries of technical service literature.
• Responds to customer technical and support calls.
• Tracks and reports product problems to appropriate Wagner and Caterpillar factory contacts.

Skills

Mechanical/ heavy equipment experience

Troubleshooting

Electrical Systems

GPS

Microsoft Word & Excel

ET/SIS Web/STW

Education

High School Diploma or GED

Some College or Trade School Preferred

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

• Medical, dental, and vision insurance

• Life and AD&D Insurance

• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

This position will serve as the field service installation and troubleshooting expert on the full line of caterpillar Digital Technology Products and supporting infrastructure (Product Link hardware/ VisionLink Productivity applications) and machine health telematics, offered by Wagner Equipment Co. supporting the company’s vision of working as “One Professional Team.” And will also provide support and training to both internal and external customers on the full line of technology products.

Pay Rate:

$61,665.61 - $84,845.00 Annually. Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Completes detailed service reports in a timely manner
• Completes and submits all necessary warranty paperwork for the product being worked on
• Provides assistance in warehouse with testing and upgrading Product link technology components
• Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
• Maintains electronic and hard copy libraries of needed technical service literature
• Responds in a timely manner to customer technical and support calls
• Communicates with customers regarding installations and location of machine
• Provides on-site or call-in service support for customer purchased extended support agreements
• Tracks and reports product problems to appropriate Wagner and Caterpillar factory contacts
• Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
• Communicates possible sales and upgrades leads to the appropriate sales staff
• Activates Caterpillar Software Enable Attachments (SEA) on caterpillar machines as needed
• Registers Product Link hardware with Caterpillar prior to installation
• Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
• Provides support for Caterpillar Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)
• Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals
• Installs Asset management products. Examples – Product Link,
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Some College or Trade School Preferred
• 3+ years Mechanical/ heavy equipment experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 60 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math/accounting skills
• Safety & Product Knowledge
• Basic knowledge troubleshooter
• Basic knowledge in Electrical Systems
• Understanding of GPS
• Basic knowledge of Microsoft Word and Excel
• Basic knowledge of DBS
• Intermediate knowledge of ET/SIS/SIS Web/STW

Travel Requirements:

• 75-100%

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.