Field Service Technicians - Coppell, TX

Xerox Corporation; Coppell (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Xerox Corporation is seeking professional field service technicians in Coppell, Texas. In this role, you'll ensure top-tier service to clients by repairing devices and meeting productivity goals. A strong background in electro-mechanical work is essential, with opportunities for career growth and excellent benefits offered.

Benefits

Opportunities for career growth

Full medical, dental, vision coverage

401(k) matching

Paid time off and personal days

Qualifications

• Experience with troubleshooting electrical circuits and reading electrical schematics.
• Background in HVAC, automotive mechanics, or as a repair technician is relevant.
• Valid driver's license and ability to lift 50 pounds.

Responsibilities

• Provide service to clients, ensuring devices function correctly.
• Repair devices using electro-mechanical skills.
• Achieve productivity goals and manage call response efficiently.

Skills

Electro-mechanical experience

Time management

Reliability

Job description

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities:

• Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher, response times between 2-4 hours, and minimizing parts costs.

Skills and Qualifications:

· Electro-mechanical experience including troubleshooting electrical circuits with a multi-meter and reading electrical schematics. Past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, or Repair technician are relevant.

· Superior time management skills and RELIABILITY. Punctuality and dependability are highly valued.

· Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) check is part of our background screening process.

· This is an active position requiring the ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday. Safety around electrical components is a priority.

Success in the First 60 Days:

• Complete new hire and technical training successfully.
• Understand company and customer service culture, call load, territory, and client satisfaction expectations.
• Know equipment and inventory to support your territory.
• Complete service calls independently and accurately.

Additional Benefits:

• Opportunities for career growth within a supportive company culture.
• Full medical, dental, vision, wellness credits, HSA contributions, and 401(k) matching.
• Paid time off, holidays, and personal days.