Field Service Technician - Yakima, WA

GLORY; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A technology solutions provider is seeking a Field Service Technician to ensure customer satisfaction by diagnosing and repairing systems. The ideal candidate should have relevant education and 3-5 years of experience in technical field service repair, particularly with high-speed paper handling machines. This role offers a comprehensive benefits package including health insurance, retirement plans, and paid time off, with flexible remote work options.

Benefits

401(k) retirement plan

Health insurance

Paid vacation

Annual bonus opportunity

Qualifications

• Experience in electro-mechanical repair, preferably with 3-5 years in field service.
• Must be able to lift up to 50 pounds without assistance.
• Must have a valid driver's license.

Responsibilities

• Diagnose system problems and make repairs.
• Complete machine installations and hardware/software upgrades.
• Ensure overall customer satisfaction.

Skills

Customer service skills

Communication skills

Logical troubleshooting

Repairing high-speed paper handling machines

Education

Professional studies in electro-mechanics or electrical engineering

Certificates in mechanics or electronics preferred

Tools

Microsoft Office

Personal computers

Job description

Overview

Field Service Technician - Yakima, WA

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Remote

Compensation: $25.00 - $30.00 / hour

Description

GLORY OFFERS:

• 401k plan with company nonelective contribution and employer match
• Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

PAY RANGE:

• $25-30 an hour
• Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Main Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The statements describe the general nature and level of work and are not intended to be exhaustive.
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS

• Education Level: Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, e.g. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

REQUIRED SKILLS AND COMPETENCIES

• A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Pay Range and Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – prorated first year; 80 hours first year with increases based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance – this benefit only applies to certain positions

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of GLORY Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the GLORY Global Solutions, Inc. location to which this application is submitted. GLORY endeavors to be accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].

Physical Demands And Work Environment

The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.