Field Service Technician: Windows, Doors & Roofing

Power Home Remodeling Group; Wheaton (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) match

Paid parental leave

Child care benefits

Fertility benefits

Health screenings

Company vehicle

EZ Pass

Gas card

Technology package

Wellness rewards

Cancun trip

Job summary

Power Home Remodeling Group is seeking a Service Technician to diagnose installation issues and plan fix timelines. Field-based role with emphasis on replacement windows, doors, siding, roofing and gutters. OSHA 10 and RRP Lead Renovator certification preferred or provided upon hire.

Responsibilities include preparing materials, reviewing job details, working within safety standards, and delivering timely, high-quality service to our customers.

Qualifications

• Must be able to prioritize and manage time.
• Must be organized, self-motivated, and detail-oriented.
• Must have great customer service skills.
• Must be comfortable with negotiating and independently making decisions to resolve customer concerns in real time.
• General knowledge of residential construction and hands-on experience.

Responsibilities

• Confirm all scheduled services 1–2 days in advance to ensure readiness.
• Prepare equipment and/or materials prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and in accordance with safety protocols and company standards.
• Complete assigned services within designated timeframes, maintaining quality and workmanship.
• Seek ways to improve service delivery and customer satisfaction; provide feedback.
• Communicate promptly about issues requiring further resolution or investigation.

Skills

Customer service

Time management

Organization

Negotiation

Decision making

Education

High School Diploma

Job description

Power Home Remodeling Group is seeking a Service Technician to diagnose installation issues and plan fix timelines. Field-based role with emphasis on replacement windows, doors, siding, roofing and gutters. OSHA 10 and RRP Lead Renovator certification preferred or provided upon hire.

Responsibilities include preparing materials, reviewing job details, working within safety standards, and delivering timely, high-quality service to our customers.