Field Service Technician - Wilmington

Quench USA; Wilmington (NC); On-site; USD 31,230 - 33,062; Full time

Job summary

Culligan Quench is seeking a Field Service Technician for the Wilmington, NC area to install, service and maintain bottleless water coolers, ice machines, sparkling water dispensers and coffee brewers. You will travel to client sites, perform preventive maintenance and respond to service calls with a customer-focused approach.

The role requires technical aptitude, a clean driving record, ability to lift heavy equipment, and flexibility to a Monday–Friday schedule with daytime hours.

Qualifications

• Experience in repair and maintenance.
• Technical school degree preferred.
• General computer skills required.
• Microsoft Office experience preferred.
• Must have good verbal and written skills.

Responsibilities

• Troubleshoot product to repair issues.
• Routinely replace water filters, sanitize tanks, change UV bulbs.
• Inspect for leaks and malfunctions.
• Perform service and maintenance tasks per contract.
• Follow safety policies and procedures.
• Maintain company vehicle and tools.

Skills

Repair & maintenance

Verbal & written communication

Driver's license

Education

Technical school degree

Tools

Microsoft Office

Basic tools

Job description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/.

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

We are currently seeking aField Service Technicianfor our Wilmington, NC area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.

A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market.

Pay: $22.67 - $24.00 (Or more with Experience)

Responsibilities

• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear waterlines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job-related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customers sites
• Electronically transferring customer and company information
• Regular and reliable attendance

Requirements

• Experience in repair and maintenance
• Technical school degree preferred
• General Computer Skills required
• Microsoft Office experience preferred
• Must have good verbal and written skills
• Ability to learn the internal workings and repair approaches to repairing water coolers
• Ability to work in a fast pace environment where quantity and quality go hand in hand
• A clean work record and ability to pass a pre-employment drug screenPhysical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds
• Valid driver’s license
• Must be at least 21 years old

$22.87 - $24 an hour

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.