Field Service Technician - Weekends Required!

Cash Depot; Minneapolis (MN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Medical, Dental & Vision benefits

Company-paid Life Insurance

401(k) with Company Match

Profit Sharing Bonus

Job summary

Cash Depot, located in Minneapolis, is seeking a Field Service Technician responsible for the installation and maintenance of ATMs and Air/Vac equipment. The successful candidate will have excellent troubleshooting skills and a valid driver’s license, as the job requires driving over 50% of the shift.

This position offers competitive medical, dental, and vision benefits, company-paid life insurance, a 401(k) with company match, and a generous profit-sharing bonus. Weekend availability is required.

Qualifications

• High School Degree / GED.
• Valid driver’s license with a clean driving record.
• Experience in troubleshooting or electro-mechanical work.
• Ability to adapt to change in the workplace.

Responsibilities

• Responsible for installation and maintenance of ATMs and Air/Vac equipment.
• Perform cash replenishment and coin removal as needed.
• Communicate inventory and support requests accurately.
• Assist other technicians and help train new staff.

Skills

Troubleshooting

Electro-mechanical work

Excellent communication skills

Organizational skills

Education

High School Degree / GED

Tools

Hand tools

Lifting equipment

Job description

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Please Note: You will be required to work every weekend!

Essential Job Duties / Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride‑along training, as needed.
• Must follow all security procedures and policies.

Other Job Duties / Expectations

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Performs other job‑related duties as assigned.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.

Requirements / Qualifications

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Physical Demands

• Lift/Carry: Light up to 50 lbs. (Frequent), 51–100 lbs. (Occasional), 101–150 lbs. (Constant), Over 150 lbs. (Occasional).
• Push/Pull: Light up to 50 lbs. (Frequent), 51–100 lbs. (Occasional), 101–150 lbs. (Constant), Over 150 lbs. (Occasional).
• Stand/F up to 50 lbs. (Frequent), Walk (Frequent).
• Reach Outward (Frequent), Reach Above Shoulder (Occasional).
• Climb, Crawl, Squat or Kneel, Bend (Occasional).

Job Duties – Item Weights

Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:

• Dispenser (part) – 34 lbs.
• Coin Bag – 40 lbs.
• Compressor – 40 lbs.
• High Security Base – 60 lbs.
• Coin Box – 60 lbs.
• Concrete Bag – 80 lbs.
• Dolly – 86 lbs.
• Top Compartment – 140 lbs.
• Vacuum Attachment – 310 lbs. (with lifting equipment)
• ATM Machines – 280–875 lbs. (with lifting equipment). ATMs weighing over 875 lbs. require two Field Service Technicians.

Work Environment

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. This job also involves operation at customer locations (estimated 50% of shift). Team Member will receive direction via phone or email. This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc. This is a full‑time position. Work schedule is flexible, includes nights, weekends, holidays and on‑call duty.

Benefits

• Competitive Medical, Dental & Vision benefits.
• Company‑paid Life Insurance & Short Term Disability.
• Paid Holidays and PTO.
• Medical Deductible Reimbursement & Wellness Benefit Program’s.
• 401(k) with Company Match.
• And a generous Profit Sharing Bonus that lets you share in our success.

Other Duties

Cash Depot has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate. This document does not represent a contract of employment, and Cash Depot reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Reasonable Accommodation Statement

Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.