Cash Operations Technician - Madison WI

Cash Depot; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous Profit-Sharing Bonus

Competitive medical, dental, and vision coverage

Paid holidays and PTO

401(k) with company match

Job summary

Cash Depot is seeking a Field Technician responsible for cash operations of ATMs and AirVac machines, ensuring efficient service and maintenance. This role entails providing courier services, performing first-line maintenance, and maintaining important metrics for the company's success.

The ideal candidate should possess a High School diploma, excellent communication skills, and a valid driver's license. Benefits include profit-sharing, competitive health plans, and a 401(k) with company match.

Qualifications

• Valid driver's license and clean driving record.
• Ability to obtain a DOT Medical Examiner’s Certificate.
• Experience in troubleshooting or electro-mechanical work.

Responsibilities

• Provide cash and courier services to ATM customers.
• Perform first-line maintenance on machines.
• Communicate inventory and support requests.

Skills

Excellent communication skills

Ability to troubleshoot

Organizational skills

Problem-solving ability

Multi-tasking

Education

High School Degree / GED

Tools

Lifting equipment

Hand tools

Job description

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.

Job Summary

Responsible for the cash operations of an ATM and AirVac machines along with first‑line maintenance responsibilities. Hours: 4‑10 hour shifts (Monday, Tuesday, Thursday, and Friday).

Essential Job Duties / Responsibilities

• Provide cash and courier services to ATM and AirVac customers as required.
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.
• Perform basic first‑line maintenance functions such as clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support for further follow‑up.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork in a complete, accurate, and timely manner.
• Maintain important department metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride‑along training, as needed.
• Must follow all security procedures and policies.

Other Job Duties / Expectations

• Maintain a professional image, both person and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule that could include 4 or 5 day work week.
• Work independently with minimal supervision.

Requirements / Qualifications

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through the company’s risk insurer.
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) is required.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in troubleshooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written and verbal, with internal and external contacts.
• Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough, and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Communication

While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.

Physical Demands

• Dispenser (part) – 34 lbs.
• Coin bag – 40 lbs.
• Compressor – 40 lbs.
• High Security Base – 60 lbs.
• Coin box – 60 lbs.
• Concrete bag – 80 lbs.
• Dolly – 86 lbs.
• Top compartment – 140 lbs.
• Vacuum attachment – 310 lbs. (with lifting equipment)
• ATM Machines – 280 – 875 lbs. (with lifting equipment). ATMs over 875 lbs require two technicians.

Other Physical Requirements

• Vision: near, distance, color, peripheral, depth.
• Sense of sound – normal.

Benefits

• Generous Profit‑Sharing Bonus – share directly in the company’s success and reap the rewards of what we build together.
• Competitive medical, dental, and vision coverage.
• Company‑paid life insurance and short‑term disability.
• Paid holidays and PTO.
• Medical deductible reimbursement and wellness benefit programs.
• 401(k) with company match.

Work Environment

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. The role also involves operation at customer locations (estimated 50% of shift). Team members receive direction via phone or email. The position routinely requires use of lifting equipment, hand tools, iPad and cell phone, etc. This is a full‑time position.

Other Duties

Cash Depot reserves the right to modify this job description or assign additional tasks as deemed appropriate by supervisors.

Ada Reasonable Accommodation Statement

Cash Depot is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you need an accommodation.

Equal Employment Opportunity

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.