Field Service Technician- Walmart- Monroe, GA

Plug Power Inc.; Monroe (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Plug Power Inc. is seeking a Field Service Technician to support fuel cell systems in electric lift trucks. You will perform preventative maintenance, diagnose breakdowns, and install/retrofit fuel cells at a defined location. Strong communication with customers and safety mindset are essential.

The role requires adapting to field conditions, reporting issues, and coordinating parts and tool logistics. You must have a valid driver's license and be able to lift 50 pounds.

Qualifications

• High school diploma or equivalent with electrical coursework.
• 3+ years in mechanical and electrical troubleshooting.
• Valid driver’s license and clean driving record.
• Able to lift 50 pounds regularly.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Diagnose, troubleshoot and evaluate fleet performance.
• Perform field retrofits and software/hardware upgrades.
• Provide on-call and emergency support.
• Procure tools, equipment and parts for service.
• May troubleshoot and maintain high-pressure hydrogen storage systems.
• Communicate with customer personnel and hydrogen suppliers as needed.
• Maintain service logs and documentation.
• Follow safety procedures in the field or at sites.
• Travel as required and drive safely.
• Represent Plug Power professionally at all times.

Skills

Technical troubleshooting

Communication skills

Interpersonal skills

Motivation

Education

High school diploma or equivalent with electrical coursework

Tools

Word

PowerPoint

Excel

Outlook

Job description

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.


• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.


• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.


• Providing on-call and emergency support service to customers as required.


• Purchasing tools, equipment, and parts for customer service and support as required.


• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.


• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.


• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.


• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.


• Exhibiting and enforcing safety procedures in the field or customer sites.


• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.


• Represent Plug Power in a professional manner at all times and in all interactions.


• Perform other duties as assigned.

Education and Experience

Minimum high school diploma or equivalent with technical electrical courseworkThree (3) or more years of direct experience in mechanical and electrical troubleshootingFormal training and education may be also considered in lieu of direct experienceMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicleMust be able to lift 50 pounds on regular basis unassistedKnowledge of lift truck operation and applications is highly preferredGeneral mechanical aptitude is requiredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsExcellent verbal and written communication skillsCreativity in solving technical problemsAbility to work independentlyUncompromising dedication to qualityExceptional time management skills with the ability to handle multiple tasksPunctual and reliableTechnician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power