Field Service Technician- Walmart- Hermiston, OR

Plug Power; Hermiston (OR); On-site; USD 33,751 - 39,261; Part time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with 5% company match

Education assistance

Paid time off

Job summary

Plug Power is hiring a Field Service Technician in Hermiston, OR, offering $24.50 to $28.50 per hour. The role requires performing preventative maintenance and service on fuel cell products and requires a high school diploma, technical coursework, and three years of mechanical and electrical troubleshooting experience. Benefits include health insurance, a 401(k) with a 5% company match, and education assistance. The Technician must provide a standard set of tools and have a valid driver’s license.

Qualifications

• Must have a minimum of 3 years of experience in mechanical and electrical troubleshooting.
• Possess a valid driver’s license and clean driving record.
• Ability to lift 50 pounds regularly without assistance.

Responsibilities

• Perform maintenance and service of fuel cells at customer sites.
• Provide on-call and emergency support service to customers as required.
• Maintain ongoing communication with customer personnel and suppliers.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Interpersonal skills

Technical communication

Problem-solving

Time management

Computer skills (Word, Excel, etc.)

Education

High school diploma or equivalent with technical electrical coursework

Tools

Standard set of tools

Job description

Field Service Technician - Walmart - Hermiston, OR

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. This person is responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts and maintaining fuel cells. The role involves close interaction with customer personnel and electric lift truck operators, requiring strong technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to keep the fleet operating at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on‑call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high‑pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems.
• Maintain ongoing communication with customer personnel, hydrogen suppliers, and aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Enforce safety procedures in the field or customer sites.
• Travel as required for business needs, driving safely and adhering to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver’s license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds regularly without assistance.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills (Word, PowerPoint, Excel, Outlook) as applicable to the position.
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills and ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power.

Pay Rate

$24.50 – $28.50 per hour.

Benefits:

• Base salary determined by factors such as education, experience, skills, and geography.
• Geographic differential may be discussed during the interview process.
• Health, Dental & Vision Insurance eligibility starting the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off: vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle reimbursement program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.