Field Service Technician- Walmart - Clarksville, AR

Plug Power; Clarksville (AR); On-site; USD 70,180,454 - 81,664,128; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Plug Power Field Service Technician position supports fuel cell systems in customer sites and requires strong mechanical and electrical troubleshooting skills. You will perform preventative maintenance, diagnose issues, and carry out field retrofits and upgrades with a focus on safety and quality.

The role involves on-site service at customer locations, reporting breakdown events, coordinating parts orders, and maintaining clear communications with customers and regional teams.

Qualifications

• High school diploma or equivalent with technical electrical coursework.
• 3+ years of direct mechanical and electrical troubleshooting experience.
• Valid driver's license with clean record and ability to lift 50 pounds.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Diagnostics, troubleshooting, and evaluations to maintain fleet at a location.
• Perform field retrofits and software/hardware upgrades to existing fuel cells.
• Provide on-call and emergency support as required.
• Purchase tools, equipment, and parts for service as needed.
• Travel as required; maintain safety procedures and professional conduct.

Skills

Troubleshooting

Mechanical aptitude

Electrical troubleshooting

Communication

Time management

Independent work

Safety procedures

Documentation

Education

High school diploma or equivalent with technical electrical coursework

Tools

Word

PowerPoint

Excel

Outlook

Job description

Field Service Technician

Status: Non-Exempt (hourly) | Department: Field Service

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at that location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties And Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas, and fueling systems.
• May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or at customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education And Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills as applicable to position including but not limited to Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

Pay Rate

$24.50 - $28.50

Benefits

• Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography.
• The pay range may not include local geographic pay variations; any applicable geographic differential will be discussed during the interview process.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid Holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.