Field Service Technician-VA/MD/DC

Boon Edam; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Medical, Dental & Vision plans

100% company paid medical premiums for

Life Insurance

401k with company match

Generous PTO & Paid holidays

Maternity & Paternity Leave

Short- and Long-term disability

Employee assistance programs

Job summary

Boon Edam Inc. is seeking a field service professional to provide installation, service, and maintenance of Boon Edam products across assigned regions. The role requires working with contractors, end-users, and the Boon Edam Customer Support team to ensure projects are completed safely and to high quality standards.

You will train junior technicians, read electrical schematics, and handle installation tasks. Willingness to travel extensively and lift up to 50 lbs is required.

Qualifications

• Willing to travel 100% of the time, Monday through Friday.
• Two years' experience in Electrical/Electronic Theory or Plant Maintenance.
• Must hold a valid U.S. driver license and be able to obtain a U.S. passport for international travel.
• Ability to read and understand electrical schematics.
• Strong mechanical installation skills.
• Able to lift 50 lbs. routinely.
• Must pass frequent OSHA, background, and drug screens.
• Fluency in Spanish (a plus) and English.

Responsibilities

• Provide Boon Edam product service and support via telephone and on-site visits within the branch area.
• Collaborate with general contractors, subcontractors, and end-users to install Boon Edam products professionally and safely.
• Coordinate remotely with the Customer Support team at Boon Edam.
• Provide training to less experienced installation and service technicians.
• Record and track installation and support materials for project records.
• Receive assignments and work independently from the factory.

Skills

Electrical theory

Plant maintenance

Electrical schematics

Mechanical installation

Hand tools

Reading drawings

Customer service

Verbal communication

Written communication

Spanish language

Tools

Cordless drill

Levels

Hammer

Job description

Why Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Why Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.

Purpose / General Description

Provide technical support for installation, service, and maintenance of Boon Edam products.

What We Offer

• Competitive compensation with bonus potential
• Medical, Dental & Vision plans
• 100% company paid medical premiums for you and your family
• Life Insurance
• 401k with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term disability
• Employee assistance programs
• & More

Our Values Matter

At Boon Edam Inc., we strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves... deliver the best overall experience in the industry... and having a little fun along the way.

Essential Duties And Responsibilities

• Provide Boon Edam product service and support via telephone communication and site visits within the branch area.
• Work with different general contractors, subcontractors, and end-users to install Boon Edam product in a professional, safe, and efficient manner.
• Work remotely with the Customer Support team at Boon Edam.
• Provide training to less experienced installation and service technicians.
• Record and track installation and support materials for project record keeping.
• Ability to receive assignments and work independently from the factory.

Minimum Requirements

• Must be willing to travel 100% of the time Monday through Friday. Home on weekends.
• Two years' experience in Electrical/Electronic Theory or Plant Maintenance, or similar.
• Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
• Ability to travel 100% of the time
• Electrical skills, low voltage electronics and high voltage electrical theory
• Ability to read and understand electrical schematics
• Electrical circuit trouble shooting abilities
• Strong mechanical installation skills (layout, assembly, tie in, etc.)
• Excellent capability in reading and understanding mechanical and construction drawings
• Experienced with use of hand tools such as cordless drill, hammer, levels, etc.
• Telephone skills, strong verbal and written communication
• Detailed oriented
• Microsoft Office skills, PC and Internet Explorer knowledge
• Customer focused
• Must be able to lift 50 lbs. routinely
• Must be able to pass frequent OSHA, background, and drug screens
• Fluency in speaking and writing Spanish and English not required but a plus