Field Service Technician - THD, Lathrop, CA

PLUG POWER INC; Sacramento (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Bonus eligibility

Paid time off

Paid holidays

Education assistance

Job summary

Plug Power Inc. is seeking a Field Service Technician to service fuel cells in customer locations, perform diagnostics and field upgrades, and provide on-call support.

The role requires strong electrical and mechanical troubleshooting skills and the ability to communicate effectively with diverse stakeholders. Applicants should have a high school diploma with electrical coursework, 3+ years of direct experience, and a valid driver license.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• 3+ years of direct mechanical and electrical troubleshooting experience.
• Valid driver license with clean driving record.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Diagnostics, troubleshooting and evaluations for fleet maintenance.
• Field retrofits and software/hardware upgrades to fuel cells.
• On-call and emergency support as required.
• Procurement of tools, equipment and parts for service.
• Documentation including incident reports and service logs.
• Travel as required; drive safely and adhere to traffic laws.

Skills

Electrical troubleshooting

Mechanical aptitude

Lift truck operation

Communication

Time management

Independent work

Education

High school diploma with technical electrical coursework

Tools

Word

PowerPoint

Excel

Outlook

Job description

Field Service Technician - Lathrop, CAStatus: Non-Exempt (hourly)Department: Field ServicePosition SummaryThe Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.Core Duties and ResponsibilitiesMaintenance and service of fuel cells at customer sites.Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.Providing on-call and emergency support service to customers as requiredPurchasing tools, equipment, and parts for customer service and support as required.May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.Exhibiting and enforcing safety procedures in the field or customer sites.Travel as required for business needs; expected to drive safely and to adhere to all traffic lawsRepresent Plug Power in a professional manner at all times and in all interactionsPerform other duties as assigned.Education and ExperienceMinimum high school diploma or equivalent with technical electrical courseworkThree (3) or more years of direct experience in mechanical and electrical troubleshootingFormal training and education may be also considered in lieu of direct experienceMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicleMust be able to lift 50 pounds on regular basis unassistedKnowledge of lift truck operation and applications is highly preferredGeneral mechanical aptitude is requiredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsExcellent verbal and written communication skillsCreativity in solving technical problemsAbility to work independentlyUncompromising dedication to qualityExceptional time management skills with the ability to handle multiple tasksPunctual and reliableTechnician must provide own standard set of tools – specific fuel cell tools to be provided by Plug powerPlug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Pay Rate:$24.50 - $28.50We offer a robust total rewards package at Plug, and a brief summary is below:✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.✓The above pay range, may not include local geographic pay variations. If there is an applicable geographic differential, a member of the HR team will discuss this during the interview process.✓Health, Dental & Vision Insurance eligibility starting from the first day of hire✓401(k) with 5% company match✓Bonus eligibility✓Paid time off including vacation, personal, floating holidays, sick and volunteer time off✓Paid Holidays✓ Lifestyle Reimbursement Program✓Education Assistance✓Global access to mental health support and counseling professionals✓Employee Assistance ProgramPlug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.