Field Service Technician - Streets/ Stormwater

City of Wilmington; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Wellness clinic

Paid sick leave

Paid vacation

Parental leave

Flex schedule

Telework availability

Professional development

Tuition assistance

Job summary

City of Wilmington is seeking an entry-level Field Service Technician with the Department of Transportation. This outdoor role keeps roads, drainage, and stormwater systems functioning for the community, offering hands-on training and real impact.

No prior experience or education is required—we'll teach you the skills you need to succeed. You’ll work with an experienced crew, gain CDL development, and have clear pathways for advancement as you grow.

Qualifications

• No prior experience required.
• Class C driver's license.
• Ability to obtain Flagger & WorkZone Safety certification within 90 days of hire.
• Ability to perform a variety of manual tasks for extended periods of time and in all types of weather conditions.
• Ability to communicate and work cooperatively with colleagues, City leadership, and the general public.

Responsibilities

• Assists with repairs, maintenance, and improvements to the drainage system by operating small equipment and power tools, repairing pipes, catch basins, manholes, open channels, creeks, ditches, and ponds.

Skills

No experience required

Outdoor work

Tools

Hand tools

Power tools

Traffic control equipment

Job description

One City. One team. One mission

Looking for a career where you can earn while you learn, work outdoors, and make a visible impact every day? As a Field Service Technician with the Department of Transportation, you'll play a critical role in keeping roads safe, neighborhoods accessible, and stormwater systems functioning for the community.

No prior experience or education is required—we'll teach you the skills you need to succeed.

Your work directly impacts the safety and quality of life of residents and visitors. Whether you're helping repair roads, maintaining sidewalks, clearing drainage systems, or responding during storms, you'll help keep the community moving and protected.

Gain hands-on experience operating equipment, working safely in traffic zones, maintaining infrastructure, solving real-world problems, and collaborating with experienced crews. You'll receive training and support from knowledgeable team members who want to help you succeed.

This entry-level role is the first step in a clear career path. As you gain experience, you can pursue CDL training, qualify for Equipment Operator positions, cross-train in multiple divisions, and work toward future leadership opportunities. Equipment/tools primarily utilized includes, but is not limited to, the following: hand tools such as rakes, shovels, picks, hammers, hand saws, lopping shears, and trash pickers; CCTV Helpers and Vac-Con Helpers. Other duties include assisting crew members, maintaining small hand tools and equipment, and completing daily forms and logs. Work is performed under regular supervision.

Our employees are part of a collaborative team that responds before, during, and after severe weather events to help protect residents, business owners and visitors, and restore critical infrastructure. Through hands-on training, mentorship, cross-training opportunities, and CDL development, employees gain valuable technical skills and have clear pathways for advancement into leadership positions.

If you enjoy solving problems, working outdoors, and making a meaningful difference in your community, you'll find purpose and opportunity on our team.

**Please note: City Council has approved a Living Wage increase, and the salary shown in this posting will take effect beginning July 1.**

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Assists with repairs, maintenance, and improvements to the drainage system by operating small equipment and power tools, repairing pipes, catch basins, manholes, open channels, creeks, ditches, and ponds.
• Constructs and maintains streets by cleaning, operating small equipment and power tools, applying sealing materials, rebuilding shoulders, applying surfaces, reconditioning base and sub-grade materials, replacing deteriorated curbs and gutters, replacing surface and base materials, and repairing surfaces otherwise damaged.
• Performs manual labor in support of construction, maintenance, and repair projects; digs ditches, trenches, and holes manually or utilizing power equipment; shovels, rakes, spreads, compacts, and levels dirt, rock, asphalt, cement, and other materials; retrieves supplies, materials, tools, equipment and other items and runs various errands as needed; collects, transports, and loads and unloads materials, supplies, tools, and equipment to and from the worksite.
• Follows established safety procedures; utilizes safety equipment and wearing protective gear; monitors traffic conditions surrounding trucks and equipment to identify obstructions, pedestrians, or unsafe traffic conditions; flags and directs traffic and places markers, signs and cones around project and work site to ensure safety of crew and the traveling public; and reports incidents, accidents, problems, or unusual situations.
• Provides operational support by assisting with storm preparation and clean up, building and setting up street barricades for special events, and performing other related duties as assigned.

Qualifications

• Class C driver’s license.
• No prior experience required.
• Ability to obtain Flagger & WorkZone Safety certification required within 90 days of hire.
• Ability to perform a variety of manual tasks for extended periods of time and in all types of weather conditions.
• Ability to communicate and work cooperatively with colleagues, City leadership, and the general public.
• Ability to apply principles of logical thinking to work tasks and handle practical situations and requests made by supervisor and/or lead workers; to comprehend and respond to a variety of situations in an efficient manner; to understand and follow simple oral and written directives and perform the relative tasks using sound judgment.

Our Mission Statement:

Though forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

Our Core Values:

Inclusion, Collaboration, Creativity, and Accountability

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city-provided 4.5% contribution each pay period into a 401(k) and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
• Employer-paid health & wellness clinic
• Paid sick and vacation leave + 12 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave
• Flex schedule and telework availability (position dependent)
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates

After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.