Field Service Technician - South Bend, IN

Industrial Electric Manufacturing; South Bend (IN); On-site; USD 76,000 - 110,000; Full time

Job summary

IEM is seeking a Field Service Technician to perform hands-on field service at customer sites, with focus on installation, commissioning, and servicing LV/MV switchgear in data center or industrial applications. Training provided in Ashburn, VA for ~4 weeks before field work.

The role requires 8+ years in manufacturing or field service, travel up to 75%, and ability to work evenings/weekends. Level 1–3 based on commissioning experience; level 3 requires LV/MV switchgear commissioning.

Qualifications

• A technical degree or equivalent; 8+ years in manufacturing, data center or field service with LV/MV switchgear commissioning (Level 3).
• Must be a team player with strong communication skills.
• Ability to travel up to 75% and work evenings/weekends when needed.
• Experience with switchgear and electrical controls systems (Level 3).
• Military experience is a plus.
• Ability to read and interpret electrical wiring diagrams (Level 3).

Responsibilities

• Attending project meetings with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies including panel interiors, breakers, bus bar, switchgear doors, and control wiring.
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager to solve issues and identify field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment.
• Technical product support.

Skills

Teamwork & communication

Independence

Travel 75%

Switchgear experience

Electrical diagrams

Military experience

Education

Technical degree or equivalent

Job description

Field Service Technician - South Bend, IN

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands‑on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.


• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;


• Perform basic testing of modified assemblies (visual, ductor, etc.).


• Perform basic commissioning of switchboards, controls panels, and power products.


• Troubleshooting of electrical circuits and networking equipment.


• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.


• Performing preventive maintenance, field installations and modifications to existing equipment


• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role with COMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).


• Must be a team player and have strong communication skills


• Ability to work independently without direct supervision is a must


• Ability to travel (75%). Must be willing to work evenings and weekends when needed.


• Experience with switchgear and electrical controls system. (required for Level 3)


• Military experience (Plus)


• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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