Field Service Technician — Security Systems (Equity Options)

Knightscope, Inc; Dallas (TX); On-site; USD 41,000 - 96,000; Full time

Job summary

Knightscope, Inc is seeking a Field Service Technician to maintain and repair security systems in outdoor, mobile environments. You will monitor system health, calibrate devices, run diagnostics, and prepare reports on work performed and travel time.

The role involves field testing, standing for long periods, and lifting equipment up to 75 lbs. You will collaborate with engineering to improve reliability and support deployment across territories.

Qualifications

• Comfortable working with hardware, tools, and test equipment in the field.
• Strong attention to detail and organizational skills; able to manage multiple systems and timelines.
• Clear communicator who can collaborate across teams and document work meticulously.
• Must possess and maintain a valid driver’s license and pass a Motor Vehicle Record (MVR) check.

Responsibilities

• Maintain and repair Emergency Call Devices and Knightscope systems deployed in various locations.
• Monitor health of systems, calibrate sensors, compute, radios, and power systems as needed.
• Run diagnostics, perform firmware updates, and ensure system health.
• Provide comprehensive reports on work performed and travel time.
• Support field testing and live demonstrations by prepping, staging, and deploying Knightscope assets.
• Perform rapid troubleshooting and reconfiguration in dynamic testing environments.
• Maintain detailed records of equipment status, repairs, and system updates.
• Collaborate with the engineering team to iterate on platform designs and improve reliability.
• Manage Equipment/Parts logistics including staging, transport, and readiness for deployment.
• Help shape operational processes and safety standards as we scale.

Job description

Knightscope, Inc is seeking a Field Service Technician to maintain and repair security systems in outdoor, mobile environments. You will monitor system health, calibrate devices, run diagnostics, and prepare reports on work performed and travel time.

The role involves field testing, standing for long periods, and lifting equipment up to 75 lbs. You will collaborate with engineering to improve reliability and support deployment across territories.