Field Service Technician - Roanoke/Ft Worth

Shoppa's Material Handling; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in material handling is seeking a Field Service Technician in Fort Worth, TX. The role involves on-site inspections and repairs of lift trucks, ensuring safety standards are met while delivering exceptional customer service. Ideal candidates will possess strong communication skills and a commitment to quality. Join a fast-growing team dedicated to excellence in the industry.

Qualifications

• Must have good communication skills and world class customer service.

Responsibilities

• Perform on-site inspection, diagnosis and repairs of customers lift trucks.
• Provide excellent customer service at the site.
• Complete and submit all work orders every day.

Skills

Communication

Customer Service

Education

High School or GED

Job description

Field Service Technician - Roanoke/Ft Worth

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Field Service Technician - Roanoke/Ft Worth

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# Field Service Technician {#field-service-technician name="jobTitle"}

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## Job Details

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Job Location

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TX - Alliance - Ft Worth, TX

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Position Type

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Full Time

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Education Level

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High School or GED

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Job Category

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Skilled Labor - Trades

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## Description

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Family owned and operated since 1981, Shoppas Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The primary function of a Field Service Technician is to perform on-site inspection, diagnosis and repairs of customers lift trucks and equipment at their location. Conduct overall inspection to verify the truck is up to safety standards and make recommendations on any required repairs. Enter necessary information on work orders and work order summary. Must have good communication skills and world class customer service.

Essential Functions

• Coordinate daily schedule with Field Service Advisor
• Provide excellent customer service at the site
• Communicate with the customer upon arrival and update as needed
• Inspect the forklift and/or issues that were reported
• Give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so
• Diagnose and repair equipment per customer request
• Quality control each job to ensure completeness
• Communicate with customer and dispatch on job completion
• Clean the area after work is completed
• Verify the equipment is up to safety standards
• Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
• Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees safety as well as others on the road
• Complete and submit all work orders every day through electronic tablets that are issued to you
• Company issued van must be kept clean and orderly to allow technician to work efficiently while presenting a professional image to our customers.
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Warehousing and Storage

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