Field Service Technician (Riverside, CA)

JBT Marel; Riverside (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

JBT Marel is seeking a Field Service Technician to support customer plants with installation, calibration, and ongoing maintenance of citrus processing equipment. This role requires travel, on-call availability, and the ability to work extended hours as needed.

You will promptly communicate issues to supervisors, manage inventory, and collaborate across departments to minimize downtime and uphold the company’s service standards.

Qualifications

• 3+5 years of Field Service Technician experience (preferred).
• AS, AAS, or equivalent education/work experience.
• Willing to travel as requested by supervisor or required to perform job expectations.
• Carry a company-provided cell phone for emergencies.
• Available for emergency calls 24 hours.
• Available to work up to 12 hours per day, 7 days per week.
• Maintain JBT Marel vehicle and up-to-date maintenance.
• Provide own hand tools.
• Work independently and communicate issues promptly to supervisor.
• Calibrate leased and sold equipment and automation systems.
• Maintain parts inventory for leased equipment and report shortages.

Responsibilities

• Assist in installation of equipment.
• Manage equipment overhauls on sold and leased equipment to standards.
• Work with all JBT Marel departments to ensure clear communication with customers.
• Promote and maintain positive relationships with customers for brand reputation.
• Submit reports to JBT Marel and customers as directed by Service Manager.
• Attend customer meetings regarding operation of juice room and related equipment.
• Report opportunities for sales to Service Manager and Sales Director.

Skills

Field service experience

Willing to travel

Independent worker

Customer communication

Troubleshooting

Calibrating equipment

Time management

Education

AS/AAS degree or equivalent

Job description

Basic Qualifications:

• 3+5 years of experience in a Field Service Technician capacity, preferred.
• AS, AAS, or equivalent education/work experience.
• Be willing to travel as requested by supervisor or required to perform job expectations.
• Carry a company-provided cell phone at all times in the event of customer emergency.
• Available for emergency calls 24 hours.
• Available to work up to 12 hours per day, 7 days per week.
• Keep JBT Marel vehicle clean and maintenance up-to-date.
• Willing to accept other job tasks assigned by Service Manager or direct supervisor.
• Project proper image of self and JBT Marel.
• Able to provide own hand tools.
• Able to work independently.
• Communicate all issues in a timely manner to supervisor and/or Service Manager.
• Prevent customer downtime due to failure of JBT Marel’s leased equipment at customer’s plant.
• Performing calibration of JBT Marel’s leased and sold equipment and automation systems.
• Maintain parts inventory for leased equipment, including GMS updates, placing parts orders, and report shortages in orderly organized stockroom.
• Timely submit any reports to JBT Marel and customer as directed by the Service Manager.
• Assist in the installation of equipment.
• Manage equipment overhauls, on sold and leased equipment, to JBT Marel and customer standards and completed within a timely schedule.
• Work closely with all JBT Marel departments to assure that we maintain good communication from the customer site to JBT Marel.
• Promote and maintain a positive business relationship with customer to keep open productive relationship for the advancement of JBT Marel’s brand and reputation.
• Maintain professional standards by observing all customer specific regulations and rules including safety and personal conduct items.
• Gain and have knowledge of customer’s leased and sold equipment that is used in the citrus processing, cleaning, sterilizing, and filling operations.
• Attend customer meeting regarding operation of juice room and related equipment.
• Report all opportunities for sales to Service Manager and Sales Director