Field Service Technician (Riverside, CA)

JBT Marel; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

JBT Marel is seeking a Field Service Technician to support citrus processing equipment at customer sites. You will travel to sites, perform calibration and maintenance, and ensure uptime of leased and sold equipment, coordinating with the Service Manager and Sales Director.

Responsibilities include maintaining parts inventory, assisting in installations, and reporting issues promptly while upholding safety and professional standards to strengthen customer relationships and protect the company

Qualifications

• 3+5 years of experience in a Field Service Technician capacity, preferred.
• AS, AAS, or equivalent education/work experience.
• Willing to travel as requested by supervisor or required to perform job expectations.
• Available for emergency calls 24 hours.
• Available to work up to 12 hours per day, 7 days per week.
• Provide own hand tools.
• Maintain professional image and safety compliance.

Responsibilities

• Calibrate JBT Marel leased and sold equipment and automation systems.
• Maintain parts inventory for leased equipment and report shortages.
• Submit reports to Service Manager and customer in a timely manner.
• Assist in the installation of equipment.
• Manage equipment overhauls to standards and schedules.
• Work with all departments to ensure clear communication with customers.
• Promote positive business relationships with customers.
• Ensure safety and professional conduct per customer regulations.
• Travel to customer sites as needed and respond to emergencies.

Skills

Field service experience

Travel willingness

Independent work

Own tools

Customer communication

Education

AS / AAS degree or equivalent

Tools

Hand tools

Job description

• 3+5 years of experience in a Field Service Technician capacity, preferred.
• AS, AAS, or equivalent education/work experience.
• Be willing to travel as requested by supervisor or required to perform job expectations.
• Carry a company-provided cell phone at all times in the event of customer emergency.
• Available for emergency calls 24 hours.
• Available to work up to 12 hours per day, 7 days per week.
• Keep JBT Marel vehicle clean and maintenance up-to-date.
• Willing to accept other job tasks assigned by Service Manager or direct supervisor.
• Project proper image of self and JBT Marel.
• Able to provide own hand tools.
• Able to work independently.
• Communicate all issues in a timely manner to supervisor and/or Service Manager.
• Prevent customer downtime due to failure of JBT Marel's leased equipment at customer's plant.
• Performing calibration of JBT Marel's leased and sold equipment and automation systems.
• Maintain parts inventory for leased equipment, including GMS updates, placing parts orders, and report shortages in orderly organized stockroom.
• Timely submit any reports to JBT Marel and customer as directed by the Service Manager.
• Assist in the installation of equipment.
• Manage equipment overhauls, on sold and leased equipment, to JBT Marel and customer standards and completed within a timely schedule.
• Work closely with all JBT Marel departments to assure that we maintain good communication from the customer site to JBT Marel.
• Promote and maintain a positive business relationship with customer to keep open productive relationship for the advancement of JBT Marel's brand and reputation.
• Maintain professional standards by observing all customer specific regulations and rules including safety and personal conduct items.
• Gain and have knowledge of customer's leased and sold equipment that is used in the citrus processing, cleaning, sterilizing, and filling operations.
• Attend customer meeting regarding operation of juice room and related equipment.
• Report all opportunities for sales to Service Manager and Sales Director