Field Service Technician - Richmond, VA

ENGEL North America; Richmond (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Life insurance

Disability insurance

Vehicle program

Per diem travel

Company laptop

Cell phone stipend

Job summary

ENGEL North America is seeking a Service Technician for our Service Department. The role involves installing and servicing injection molding equipment at customer sites, and providing training and ongoing support to customers.

The ideal candidate will troubleshoot electromechanical systems, work independently in the field, and travel to customer locations as needed. We offer comprehensive benefits, company vehicle program, per diem, and generous retirement plans.

Qualifications

• Strong knowledge of injection molding equipment and controls.
• Experience troubleshooting electrical, hydraulic, and mechanical subsystems.
• Ability to train customers and operate in a field-service environment.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots at customer sites.
• Performs safety checks and conducts system calibrations.
• Educates customers on operation and maintenance of equipment.
• Orders parts and coordinates on-site replacements as needed.

Skills

Blueprints & schematics

Electrical troubleshooting

Mechanical systems

Hydraulic & pneumatic

Software/hardware installations

Customer training

Communication skills

Independent work

Education

High School Diploma

Associate/Bachelor preferred

Tools

Diagnostics software

Job description

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department. ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, employer paid life insurance, long and short-term disability, and an employee-centric environment.

Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when travelling on the road, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!

Job Summary

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Essential Duties And Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Educational/Training Requirement

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred

Experience

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Knowledge, Skills, And Abilities

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)

MUST HAVE

Must have a valid Passport, driver’s license in good standing that incudes REAL-ID.

WHY ENGEL?

The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.

Equal Opportunity Employment

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY

ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading‑edge production systems.