Field Service Technician - *Residence in Ohio*

Syntron Material Handling Group; Watertown (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading industrial solutions provider seeks a Field Service Technician responsible for maintenance, installation, and troubleshooting of products. Ideal candidates should have a technical degree or equivalent experience, strong interpersonal skills, and the ability to work independently from a home office. This role offers competitive compensation, commission plans, and extensive travel opportunities. Join a company recognized for its commitment to sustainability and diversity.

Benefits

Medical, Dental and Vision insurance

401k with match

10 ½ paid holidays

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years of technical field experience in an industrial/military setting preferred.
• Experience in paper machine applications is a plus.
• Ability to work remotely and independently.

Responsibilities

• Provide maintenance, installation, start-up, and troubleshooting of products.
• Plan and schedule service and installation visits.
• Assist with promotion and sales of products including service contracts.

Skills

Critical thinking

Mechanical aptitude

Interpersonal skills

Communication skills

Computer proficiency in Microsoft Office

Education

Bachelor’s degree

Associate degree with two years of technical experience

High school diploma with five years of technical experience

Job description

Overview

The Field Service Technician is responsible for providing maintenance, installation, start-up, and troubleshooting of Kadant Solutions products. The successful candidate must be capable of prioritizing and handling multiple tasks simultaneously as well as developing and maintaining strong customer relationships, and maintaining accurate, complete, and up-to-date customer information. Results will be measured by service revenue generated and growth of consumable products at targeted accounts.

Position requires the candidate to reside in the territory that includes Ohio.

Responsibilities

Typical activities include planning, scheduling, and executing service, installation, start-up, and troubleshooting mill visits. The Field Service Technician will provide accurate and timely reports and billing documentation; take field notes, conduct surveys, map machines, and evaluate existing equipment; and communicate with engineering regarding field modifications. The candidate will assist the District Sales Manager with the promotion and sales of all products including service, service contracts, and spare parts.

Qualifications

Successful candidates will have a bachelor’s degree, associate degree with two years of technical field experience, or a high school diploma with five years of technical field experience in an industrial or military setting. Experience in paper machine applications is a plus. Success in this position requires critical thinking skills and the ability to apply consistent logic to diverse situations. Strong technical and mechanical aptitude coupled with excellent interpersonal and communication skills is essential. The candidate must be able to work remotely from a home office, independently, and be a team player. Computer proficiency in Microsoft Office is required.

There will be extensive travel with occasional weekends and/or holidays at the customer’s location when necessary. Competitive compensation, commission plan, company vehicle, company mobile devices, remote office, and relocation assistance are offered. This position offers the opportunity for advancement within the Kadant Solutions Division.

This candidate will work directly for the Field Service Manager.

About Kadant Solutions Division

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

Why consider joining Kadant

• Kadant was named as one of America’s Most Responsible Companies 2024 by Newsweek
• Kadant was named as one of America’s Greatest Workplaces for Diversity 2023 by Newsweek
• Kadant was named to Newsweek’s list of America’s Most Responsible Companies 2023.
• 100% of Kadant’s energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing engineering services and technologies to help our customers create more value with fewer inputs.

*Equal opportunity employer.

*Diverse and inclusive workplace.

*Competitive wage.

*All benefits are effective upon date of hire.

Our comprehensive benefit package includes:

• Medical, Dental and Vision insurance with best-in-class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• MetLaw legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

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