Field Service Technician - Replacement Windows

Marvin; Portland (OR); On-site; USD 39,950 - 44,083; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings match

Paid holidays

Paid parental leave

Profit sharing

Wellbeing account

Better Living Day

Giving at Marvin

Brighter Days Fund

Job summary

Marvin is seeking a Field Service Technician in Portland, OR to provide post-sales support for Infinity windows and doors, ensuring a high-quality customer experience and professional issue resolution.

You will manage service calls, document on-site details, and collaborate with support staff. The role offers company vehicle, provided laptop or iPad, and a competitive hourly rate of $29–$32 depending on experience.

Qualifications

• Dependable, proven work ethic and a self-starter.
• Excellent social skills; ability to deliver a difficult message and manage customer expectations.
• Excellent computer skills.
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• Make sound decisions that impact the company from a financial standpoint.
• Excellent organizational skills to effectively handle weekly work schedules.

Responsibilities

• Provide post-sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
• Company vehicle provided.
• Laptop or iPad provided.

Skills

Dependability

Customer service

Communication

Computer skills

Problem solving

Time management

Education

High school diploma

Job description

Job Overview

Infinity Replacement is our dedicated window and door replacement business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in‑home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

As a Field Service Technician, you will provide post‑sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You'll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin's commitment to quality.

Responsibilities

• Provide post‑sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise job‑site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
• Company vehicle provided.
• Laptop or iPad provided.
• Salary: $29 - $32 per hour, pay based on experience.

Qualifications

• Dependable, proven work ethic and a self‑starter.
• Excellent social skills; ability to deliver a difficult message and manage customer expectations.
• Excellent computer skills.
• A positive can‑do attitude with the ability to think outside the box to resolve service issues.
• Make sound decisions that impact the company from a financial standpoint.
• Excellent organizational skills to effectively handle weekly work schedules.

Requirements

• High school diploma or equivalent experience.
• Shown experience with installing replacement windows and doors.
• Excellent driving record and valid driver's license on an ongoing basis.
• Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.

Benefits

From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more.

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy.
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone's contribution to Marvin's success.
• Giving at Marvin – participate in organized volunteer opportunities.
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships.

Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [e-mail].

Compensation

$29 - $32 per hour, pay based on experience.