Customer Success Account Representative

Marvin-62abfd9; Acton (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Annual profit sharing

Job summary

Marvin is seeking a Customer Success Associate to guide homeowners through the window and door replacement journey, from scheduling to post-install follow-up. This role emphasizes exceptional service, organization, and accurate data handling in a fast-paced team environment.

You will manage appointments, communicate across channels, enter data in Salesforce, review orders, and help produce contracts and post-install tasks while maintaining a positive, proactive attitude.

Qualifications

• High school diploma or equivalent.
• Outstanding organizational skills with the ability to balance multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Salesforce or other CRM systems is a plus.

Responsibilities

• Assist with scheduling and confirming appointments for consultations, technical measurements, installations, and walkthroughs.
• Communicate with customers via phone, email, text, and webchat to provide timely updates and support.
• Input and maintain data in Salesforce, ensuring accuracy and consistency.
• Review sold jobs daily and create production orders.
• Generate and manage contracts and change orders, including adding financiers and updating payment terms.
• Maintain document accuracy, including uploading documents, notating payments, and creating post-installation work orders.

Skills

Organizational skills

Attention to detail

Customer service mindset

Proficiency in Microsoft Office

Team-oriented attitude

Effective communication

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office (Word, Excel, Outlook)

Job description

Job Overview

Infinity Replacement by Marvin is our dedicated replacement window and door business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

Our Customer Success Associates bring our purpose to life by guiding customers through their journey. This team curates an exceptional, personalized experience by focusing on individual needs and serving as a consistent, trusted resource.

The right person for this role is passionate about delivering exceptional customer experiences and thrives in a collaborative, fast-paced environment. You’re highly organized, detail-oriented, and comfortable juggling multiple priorities without losing sight of the customer journey. You’re proactive, adaptable, and eager to learn new systems and processes. Most importantly, you bring a positive attitude, a team-first mindset, and a genuine desire to help people feel confident and cared for throughout their home improvement journey.

Highlights of your role

• Assist with scheduling and confirming appointments for consultations, technical measurements, installations, and walkthroughs
• Communicate with customers via phone, email, text, and webchat to provide timely updates and support
• Input and maintain data in Salesforce, ensuring accuracy and consistency
• Review sold jobs daily and create production orders
• Generate and manage contracts and change orders, including adding financiers and updating payment terms
• Maintain document accuracy, including uploading documents, notating payments, and creating post-installation work orders

You’re a good fit if you have (or if you can)

• High school diploma or equivalent
• Outstanding organizational skills with the ability to balance multiple priorities
• Strong attention to detail and commitment to accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with Salesforce or other CRM systems is a plus
• Willingness to learn and adapt to new technologies
• Positive, energetic attitude with a passion for customer service
• Comfortable working in a fast-paced, team-oriented environment

We invite you to see yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more.

Marvin is an equal opportunity employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [e-mail].

#infinity

Compensation

$22 - $25 per hour, pay based on experience