Field Service Technician- Remote gtl

MedStar Health; Green Bay (WI); Remote; USD 50,000 - 80,000; Full time

Job summary

MedStar Health is seeking a motivated Field Service Technician for remote work in the U.S. This role involves traveling to customer sites to install, maintain, and troubleshoot advanced machinery. Ideal candidates will possess strong electro-mechanical skills and a passion for problem-solving, ensuring equipment efficiency and exceptional customer service.

Benefits

Competitive salary and incentive plan

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Flexible Spending Account (FSA)

Qualifications

• Experience in a similar field service or technical support role.
• Comfortable working independently and managing time effectively.
• Ability to travel extensively within the U.S. (up to 75%).

Responsibilities

• Provide on-site service, support, and training for electro-mechanical equipment.
• Perform installation, startup, preventive maintenance, and repair of industrial machinery.
• Troubleshoot and resolve mechanical, electrical, and control system issues.

Skills

Electro-mechanical experience

Problem-solving

Customer service

AC/DC wiring knowledge

Troubleshooting PLC-based systems

Education

Technical diploma or degree in Electrical, Mechanical, or Industrial Technology

Job description

Field Service Technician (can work remote within the U.S.)

Position Overview:

We are seeking a skilled and motivated Field Service Technician to join our team. This role is fully remote and open to candidates located anywhere in the United States, with frequent travel to customer sites as required. The ideal candidate has strong electro-mechanical experience and enjoys solving complex technical problems in fast-paced industrial environments.

As a Field Service Technician, you will play a critical role in installing, maintaining, and troubleshooting advanced machinery and systems at customer locations. You'll work closely with customers to ensure their equipment is running efficiently, while representing our commitment to exceptional service and support.

Key Responsibilities:

Provide on-site service, support, and training for electro-mechanical equipment

Perform installation, startup, preventive maintenance, and repair of industrial machinery

Troubleshoot and resolve mechanical, electrical, and control system issues

Read and interpret technical manuals, wiring diagrams, and schematics

Assist customers with operational and technical questions

Collaborate with engineering and technical support teams to escalate and resolve complex issues

Maintain detailed service documentation and reporting

Ensure customer satisfaction and build long-term professional relationships

Skills & Qualifications:

Proven experience in a similar field service or technical support role

Strong knowledge of motors and controls, including AC/DC wiring

Familiarity with servos, hydraulics, pneumatics, and conveyor systems

Hands-on experience troubleshooting PLC-based systems

Comfortable working independently and managing time effectively

Ability to travel extensively within the U.S. (up to 75%)

Excellent communication and customer service skills

Preferred Qualifications:

Technical diploma or degree in Electrical, Mechanical, or Industrial Technology

Experience with industrial automation and control systems

Prior experience in packaging, corrugated, or manufacturing industries a plus

What We Offer:

Competitive salary and incentive plan

Comprehensive benefits package including:

Multiple Medical, Dental, and Vision plan options

401(k) with company match

Flexible Spending Account (FSA) and wellness incentives

Tuition reimbursement and internal training programs

Supportive team culture and strong focus on career development

Opportunities to grow with a stable and expanding organization

If you're looking to take your technical career to the next level and join a company that values your contribution, encourages learning, and supports professional growth - we want to hear from you.