Field Service Technician (Remote) Aftermarket · Caljan Inc. (US)

Caljan GmbH; Atlanta, Nashville (GA, TN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Caljan GmbH is seeking a Field Service Technician to support North American customers throughout the life-cycle of our advanced machinery. This role involves installation, troubleshooting, and maintenance, requiring deep technical knowledge in electro-mechanical systems. You will collaborate with internal teams and provide exceptional customer support while ensuring all specifications and quality standards are consistently met.

Qualifications

• 3+ years of experience in technical support of an electro-mechanical product/system.
• Prior mechanical or electrical assembly experience required.
• Ability to lift 30-50 pounds.

Responsibilities

• Install, integrate, repair, and troubleshoot complex machinery.
• Ensure quality and specification compliance during inspections.
• Maintain positive customer relationships.

Skills

Technical support

Troubleshooting

Customer service

Mechanical skills

Electrical skills

Communication

Education

Associate's Degree or Technical Degree in Electro-Mechanical

Tools

Microsoft Word Suite

Forklift

Overhead crane

Job description

Join a fast-growing global company shaping the future of logistics automation.

At Caljan, we design and deliver intelligent automation solutions that keep global supply chains moving — efficiently, reliably, and sustainably. With operations across Europe and North America, we are on an ambitious growth journey and are looking for a Group Accounting Manager to help us build a best-in-class global finance function.

What does the Field Service Technician do?

Are you a technical expert with a passion for problem-solving and customer success? Join Caljan as a Field Service Technician and become an essential part of our team, supporting our North American customers throughout the entire life-cycle of our cutting-edge machinery.

Under the guidance of our Field Service Manager, you'll serve as the go-to expert for troubleshooting, maintenance, and optimization. Your deep technical knowledge and hands-on experience will empower customers, helping them enhance their operations and maximize efficiency.

Position canbe located out of Atlanta GA, Tampa Bay FL, or Nashville TN!

Responsibilities

- You will install, integrate, repair, and troubleshoot machinery of a complex and involved design requiring a high level of technical skill/knowledge.

- You will ensure all established inspection, testing, quality, and operating specifications are met.

- You will direct and/or supervise customer's employees or Caljan contractors during machinery installations and integrations or servicing.

- You will identify and correct hardware or software discrepancies.

- You will maintain positive customer relationships.

- You will identify new product opportunities and make recommendations for product improvements.

- After you review the customer's parts inventory, you will advise the customer of necessary parts that should be included in the customer's stock.

- You will support Caljan's Customer Support team by receiving and responding to customers, contractors, Sales, and other technical inquiries.

- You will function as a technical resource for the Sales Account Managers and Engineering Design organization (Electrical and Mechanical) to address and resolve inquiries and problems related to installation and integration or repair. You will provide technical support for other departments (Operations, Accounting, Sales, etc.).

- You will prepare accurate and timely trip reports that summarize work preformed, status of installed equipment and identify additional equipment and parts opportunities.

- You will comply with all Caljan safety, travel, and expense policies as well as safety guidelines.

- You will work with customers and the Customer Support team to resolve warranty, installation, and commissioning issues.

-You will maintain up-to-date technical knowledge on all products sold by Caljan and competitive products.

- You will demonstrate supported products to customers, including training on operations, maintenance, and routine troubleshooting.

- Other duties as assigned.

Minimum Qualifications

- Associate's Degree or Technical Degree in Electro-Mechanical (or similar area of study) and 3+ years of experience in highly skilled technical support of an electro-mechanical product/system OR a High School diploma or general education degree (GED) with equivalent direct job experience.

- You will have prior mechanical or electrical assembly experience.

- You will have experience with Microsoft Word Suite.

- You must hold a current and valid driver's license with reliable transportation.

- You must have the ability to travel approximately 75% of the time, including some weekends and 5% international travel. Must have access to major airport.

- You must be able to lift, push, or pull up to 30-50 pounds.

- You must be able to work overtime as required to meet customer deadlines including holidays and weekends if needed.

- You must be able to use a forklift and be trained to use an overhead crane.

-Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Desired Qualifications

- Associate's Degree

- Forklift Certified is preferred.

- Strong communication and interpersonal skills, with the ability to effectively collaborate with internal teams, external partner, and customers.

- Excellent organizational and multitasking abilities, with the capacity to prioritize tasks and manage competing deadlines in a fast-paced environment.

- Strong attention to detail and accuracy.

- Able to work independently and make decisions in identifying and troubleshooting and resolving issues.

- This position is part of a job family. Experience will be the determining factor for the position level and compensation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, expression, or veteran status. We are proud to be an equal opportunity workplace.

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation process, please email [e-mail].

Equal Opportunity Employer

About Us

Why join Caljan?

Caljan is a purpose-driven company at the forefront of logistics automation. With more than 550 employees across 7 countries, we are committed to innovation, sustainability, and people development. Backed by a long-term ownership model and experiencing double-digit growth year-over-year, we offer a unique opportunity to shape a global finance organization in a company where your work truly matters.

Ready to take the next step in your career and make a global impact?