Field Service Technician - Pumps

Sage Rental Services; Carlsbad (NM); Hybrid; USD 42,000 - 66,000; Full time

Job summary

SAGERental Services in Carlsbad, NM is seeking a Field Service Technician to join our team. The role involves on-site repair, maintenance and installation of rental equipment at client locations.

The ideal candidate is prompt, reliable, with strong communication, and a proven track record of customer satisfaction; you will work closely with customers and follow safety guidelines.

Qualifications

• Requires a high school diploma or GED.
• Must have a valid driver's license and a clean driving record.
• Must pass a pre-employment background check and drug screen.
• On-call 24/7 availability for after-hours requests.
• Strong problem-solving and mechanical aptitude are essential.
• Experience with diesel equipment and field service preferred.
• Proficient with Microsoft Office and relevant software.
• Excellent communication and relationship-building skills.

Responsibilities

• Perform on-site tests, diagnose issues, and resolve customer requests promptly.
• Repair and maintain equipment; create and follow customer work orders; guide customers on proper use.

Skills

Driver's license

Problem-solving

Mechanical aptitude

Customer service

Team player

On-call availability

Communication skills

Lift 50+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Engine program tools

Rental industry software

Job description

SAGERental Services is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Carlsbad, NM office. The candidatewill be responsible for providing on-site repair, maintenance and installation of SAGE rental equipment at client owned locations.
The ideal candidate is prompt and reliable, with excellentsupport skills and communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior and quality service.

Responsibilities (including, but not limited to)

• Customer Service – Perform tests on equipment and machinery. Diagnose issues and resolve any requests or concerns that come up in a timely manner. Maintain relationships with customers and follow company operation and safety guidelines.
• Equipment repair and maintenance – Troubleshoot issues and guide customers on how to properly use equipment. Create customer work orders, perform machine repairs and maintenance as needed.

Requirements

• Must be 21 years of age and have a valid driver's license with a clean driving record
• High school diploma or GED
• Must pass a pre-employment criminal background check and drug screen
• Must be willing and available to be on call 24/7 for after-hours requests
• Problem-solving skills and mechanical aptitude
• Previous diesel and service experience
• Technical/computer literacy skills, including but not limited to Microsoft Office, engine program tools, rental industry software, etc.
• Ability to build strong relationships with customers and display excellent communication skills
• Ability to manage workflow in a timely and consistent manner and work well in a team environment
• Ability to lift to 50+ pounds
• Ensure company workplace safety guidelines are followed and environmental standards are practiced when on duty or on site
• Personal tools required

Preferred

• Trade/technical certification or previous industry experience
• Rotating equipment experience
• 2-5 years; Heavy equipment industry favorable

SAGERental Services specializes in the rental and sale of pumping, trench safety and general heavy equipment to the construction, municipal and industrial markets. We are dedicated to upholding our “Core Values”, to Work Honest, Work Safe, Work Smart & Work Together.

We provide Medical, Dental, Vision, Life, Disability and Supplemental benefits, along with a 401k option and employer match program.

SAGEis an Equal Opportunity Employer.