Field Service Technician – Production (2nd Shift) - Chantilly, VA

Xerox; Chantilly (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full medical/dental/vision

Wellness credits

Company contribution to health

Paid time off

Job summary

Xerox is seeking a Production Service Technician for the 2nd shift in Chantilly, VA. You will provide top-tier service to clients, perform repairs on large-scale production equipment, and manage maintenance activities from diagnostics to software loads.

You will act as the primary contact to ensure customer satisfaction and support inventory needs. The role requires electro-mechanical experience, strong time management, and the ability to lift and work in a dynamic production environment.

Qualifications

• Senior electro-mechanical experience using a multi-meter to troubleshoot electrical circuits.
• Ability to read and comprehend electrical schematics for proper troubleshooting.
• Demonstrated diagnostic and repair capabilities on large-scale production equipment.

Responsibilities

• Provide outstanding service to clients; manage calls and resolve issues per SLA.
• Perform repairs and maintenance on electromechanical production equipment; diagnose issues.
• Handle software loads, installation, retrofit, and use of remote resolution tools.
• Be the primary customer contact for satisfaction and manage inventories for assigned equipment.
• Mentor colleagues on policies, procedures and repair best practices.

Skills

Electro-mechanical troubleshooting

Electrical schematics reading

Diagnostic skills

Time management

Tools

Multi-meter

Troubleshooting software

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

2nd Shift

• 1:00 PM to 10:00 PM Monday to Friday, Sat Sun Off.

Primary Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications

• Senior Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro‑mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
• Useful certifications for this role.

Here's what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  • Comprehensive understanding of our company and customer service culture.
  • Clear expectations in reference to call load, territory alignment and client satisfaction.
  • Thorough knowledge base of the equipment and inventory needs to support your territory.
  • Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health.
• Paid time off, plus holidays and personal days.