Field Service Technician (PES)

PepsiCo; Cleveland (OH); On-site; USD 54,000 - 75,000; Full time

Job summary

PepsiCo is hiring a skilled field service technician responsible for installation, setup, repair and ongoing maintenance of vending, cooling and fountain equipment at customer accounts. You will diagnose equipment problems, determine best repair or replacement, and work independently with frequent customer contact.

The role may require lifting up to 45 pounds repeatedly, crouching, bending, and possible moving units weighing 800–1200 pounds. Strong attention to safety and paperwork is essential.

Qualifications

• 18 years or older.
• 21 years or older if CDL required.
• Valid U.S. CDL license with Non-Excepted Interstate Status (if applicable).
• Pass DOT Physical and DOT Road-test (if required).
• Adhere to DOT Regulations.
• Senior technician requires refrigeration certification Type I/Type II (if applicable).
• Ability to communicate effectively in English if CDL required.

Responsibilities

• Repair and perform preventative maintenance on vending and cooling equipment.
• Unload and reload with products as necessary.
• Install equipment and connect services; build racks and route lines.
• Prioritize and schedule service calls to meet customer windows.
• Travel to locations, evaluate and perform required work.

Skills

Mechanical aptitude

Customer service

English communication

Safety-conscious

Tools

Refrigeration equipment

Electrical testing tools

Plumbing tools

Job description

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgement to determine how to best repair or replace. Position works independently and has frequent customer contact.

May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

PRIMARY ACCOUNTABILITIES:

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Educate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixture
• Prioritize and schedule service and PM calls to meet customer service windows
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete paperwork on job and call in paperwork every two hours
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Regular, reliable, predictable attendance

Job Requirements

BASIC QUALIFICATIONS:

• 18 years or older
• 21 years or older if CDL Required
• Valid U.S. CDL licensewith Non-Excepted Interstate Status (if applicable)

Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.

• Pass DOT Physical and DOT Road-test (if required)
• Adhere to DOT Regulations
• Senior technician requires certification in refrigeration
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
• Ability to communicate effectively in English if CDL required

HELPFUL EXPERIENCE:

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity