Field Service Technician - Part time - 15-20 hours per week

Arbill Industries Inc; Dearborn (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Arbill Industries Inc. Field Service Technician role involves traveling to customer sites to perform vendor-managed inventory counts and replenish vending supplies.

The position emphasizes mechanical troubleshooting, accurate inventory management, and strong customer service in a hands-on environment. The role requires independent work, adherence to a daily schedule, and clear communication with on-site staff and Arbill teams.

Qualifications

• At least 3 years experience in warehouse, inventory, distribution, field service, vending, or related operations.
• High school diploma or GED required.
• Valid driver’s license and reliable vehicle for travel to customer locations.

Responsibilities

• Perform VMI counts, inventory accuracy, replenishment, and updates in systems and vending equipment.
• Receive, label, and put away deliveries, report discrepancies.
• Communicate with on-site management, technical staff, and clients to support satisfaction.
• Route and schedule tasks, travel to customer locations, work independently.
• Maintain and troubleshoot vending machines and related equipment.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Independent work

Education

High school diploma or GED

Tools

Inventory systems (VMI)

Spreadsheets

Job description

Description

Job Title: Field Service Technician

This individual will be traveling to and servicing two customer sites in Toledo, Ohio.

Job Summary

The Field Service Technician shares a collective team goal of providing an exceptional customer experience by executing timely, accurate, and complete vendor-managed inventory counts and vending machine replenishments. This role requires strong mechanical aptitude, the ability to troubleshoot and repair vending machines, and a customer service-oriented approach when working directly with customers and on-site personnel. Assigned tasks are completed with a Can-Do and respectful attitude while maintaining a predetermined daily schedule and supporting customer-site inventory needs.

Primary Responsibilities

• VMI Counts, Inventory Accuracy & Replenishment: Accurately identify, count, verify, and update on-hand inventory in systems, spreadsheets, VMI shelving, and vending equipment. Replenish inventory to pick bins, VMI shelving, and vending machines. (% of time: 35%)
• Receiving, Labeling & Putaway: Accurately identify, count, match, and label deliveries against system purchase orders and packing slips; report discrepancies to a supervisor; move received product to appropriate storage bins. (% of time: 25%)
• Customer & Internal Communication: Communicate effectively with on-site management, technical personnel, end users, Arbill support staff, Sales Operations/Client Relations, and Arbill Management to provide timely updates, elevate concerns, and support customer satisfaction. (% of time: 15%)
• Route/Schedule Execution & Independent Work: Work independently, maintain predetermined daily schedules, travel to assigned customer locations, and complete assigned tasks efficiently, accurately, and safely. (% of time: 15%)
• Vending Machine Maintenance, Repair & Troubleshooting: Use mechanical skills to troubleshoot, repair, and perform basic maintenance on vending machines and related equipment; identify issues, resolve problems when possible, and elevate when additional support is needed. (% of time: 10%)

Requirements

Experience/Education & Knowledge, Skills & Abilities (aka Competencies), Traits

Experience: At least 3 years of experience working in a warehouse, inventory, distribution, field service, vending, or related operations environment required. Previous VMI and/or vending experience preferred. Experience working in a fast-paced, customer-facing environment is strongly preferred.

Education: High school diploma or GED equivalent required.

Knowledge/Skills/Abilities

Strong work ethic; accurate counting and inventory verification; ability to learn new systems, tasks, and procedures; effective verbal and written communication; customer service orientation; respectful relationship-building with customers, peers, and management; strong mechanical aptitude; ability to troubleshoot, repair, and perform basic maintenance on vending machines; strong attendance and reliability; ability to work independently and maintain a daily schedule.

Competencies/Traits

Creative/innovative, communication, detail-oriented, enthusiastic, honesty/integrity, efficient, customer-focused, safety-conscious, mechanically skilled, dependable, and collaborative.

Certifications/Licenses

Valid driver’s license required. Must have a reliable vehicle and be able to drive to assigned customer locations for field-based service, replenishment, and support.

Travel Requirements

Frequent local travel to assigned customer locations is required. The Field Service Technician must have a valid driver’s license, a reliable vehicle, and the ability to maintain a predetermined daily schedule while traveling to customer sites. This role may require transporting inventory or related materials as needed. Occasional schedule adjustments may be required based on customer needs, replenishment schedules, vending machine service needs, or operational priorities.