Field Service Technician - Orange County, NY

NCR Voyix; New York (NY); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Company provided vehicle

Job summary

NCR Voyix is hiring a Field Service Technician I to support our retail and hospitality clients in the Orange County, NY area. This hands-on role focuses on installing, maintaining, and repairing electromechanical equipment including self-checkout systems, while delivering excellent customer service.

The position offers on-site work with a company vehicle, training, and opportunities for career growth within NCR Voyix’s global service team.

Qualifications

• Local candidate to the Orange County, NY area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver's license with acceptable driving record.
• PC skills and basic electronic skills; hardware/OS familiarity.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Install, maintain, and service electromechanical equipment and self-checkout systems within the assigned territory.
• Troubleshoot and triage issues, provide timely solutions, and communicate with customers.
• Perform maintenance, PMs, and system overhauls as needed.
• Travel within the territory and operate a company vehicle according to policy.

Skills

PC skills

Basic electronics

Customer focus

Driving required

Mechanical aptitude

Education

High school diploma or equivalent

Tools

A+ Certification

CompTIA N+ Certification

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Field Service Technician I

Location: Orange County, NY

Position Summary & Key Areas Of Responsibility

Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retail customers in the industry?

Pay and Benefits

• Hourly Pay Range: $17.00 to $19.00 depending on location and experience levels
• Overtime available at time and a half
• Benefits:
• 7 paid holidays and 6 paid floating holidays
• Paid vacation – up to 80 hours your first year
• 401K savings and retirement plan
• Company provided business use only vehicle
• Medical insurance available immediately

NCR Voyix's Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Voyix) will allow you to provide customers what they need when they need it.

Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Voyix is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge to enhance each other’s growth.

NCR Voyix is dedicated to building a diverse community, one where employees feel a sense of belonging, are valued for their contributions, and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Voyix Brand!

Utilize your skills to

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls.

Basic Qualifications

• Local candidate to specific geographic area
• Authorized to work in the US
• At least 18 years of age
• Have a valid driver's license and driving record that satisfies NCR fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts
• Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
• Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Preferred Qualifications (not required, but nice to have)

• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, N+ Certification
• One or more years of related experience

Salary Range

$44,700.00 - $67,000.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.