Field Service Technician – Onsite

VIVA USA INC; Florida; Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

VIVA USA INC. seeks a Field Service Technician to service radio communications equipment onsite. The role covers programming, installation, and preventative maintenance of LMR fleets, with emphasis on CPS, Radio Management, and RadioCentral.

You’ll perform hardware installs, cabling, tests, and routine audits while coordinating with teams to ensure secure daily operations. The position requires hands-on experience with RF systems, P25 digital/analog, and strong problem solving.

Qualifications

• Minimum of 2 years hands-on experience in LMR, RF systems, radio communications, public safety communications, network administration, or electronics.
• High School Diploma or equivalent; a technical degree or vocational certification is preferred.
• Valid driver’s license with clean driving record.

Responsabilités

• Subscriber programming and provisioning using CPS, Radio Management, or RadioCentral.
• Radio installation and hardware support, including rack installation and cabling.
• Diagnostics, repair, and preventative maintenance on portable and mobile radios.
• Administrative support including asset tracking, change control, and incident management.

Connaissances

CPS

Radio Management

RadioCentral

LMR

RF Foundations

RF cabling

Antennas

Test Equipment

Multimeters

Service Monitors

Codeplug Development

Customer Programming Software

AID

UID

IP addresses

Rack installation

Cable building

MS Office

Google Suite

Ticketing databases

Formation

High School Diploma or equivalent

Technical degree or vocational certification in electronics or telecommunications

Outils

Sierra Wireless modems

Viavi service monitors

Anritsu

Aeroflex service monitors

Wattmeters

Power supplies

Test equipment

Rack hardware/tools

Networking equipment (LAN/WAN)

Description du poste

𝐓𝐢𝐭𝐥𝐞: Field Service Technician – Onsite
𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲 𝐬𝐤𝐢𝐥𝐥𝐬:
CPS, Radio Management, RadioCentral,
LMR, RF Foundations, Land Mobile Radio, P25 digital, analog systems, RF cabling, connectors, antennas,
RF test equipment, wattmeters, service monitors, multimeters,
Hardware Assembly, hand tools, physical mounting, rack installation, cable building,
computer literacy, MS Office, Google Suite applications, ticketing databases,
LMR, RF systems, radio communications, public safety communications, network administration, electronics,
programming, communication hardware, key technical resource, Codeplug Development,
Customer Programming Software, CPS, Radio Management, AID, UID, unit IP addresses,
data duplication, mobile communication systems, rack diagrams, RF coaxial cables, test data cables,
Ancillary Hardware Support, vehicular modems, Sierra Wireless modems,
physical inspections, software, firmware updates, Test Equipment Utilization, test equipment, service monitors,
Viavi, Anritsu, Aeroflex service monitors, digital multimeters, wattmeters, power supplies,
RMA, Defect Management, Return Merchandise Authorization, RMA,
RF interference, wireless technologies, computer networking, LAN, WAN, routers, switches, firewalls, diagnostic tools, electronics training, field experience, communication skills, self-management, customer service,
𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
Job Description
The Radio Subscriber Programming & Installation Technician (Field Service Technician I / FST I) is a hands-on technical role responsible for the configuration, programming, deployment, installation assistance, and preventative maintenance of mission-critical Land Mobile Radio (LMR) subscriber fleets and related communication hardware. Acting as a key technical resource, this individual ensures that all portable and mobile radios operate at peak performance to support secure, reliable daily operations.
Key Responsibilities

1. Subscriber Programming & Provisioning
   Custom Codeplug Development: Work with team leads and customer representatives to develop, modify, and implement custom programming and codeplugs using client Customer Programming Software (CPS), Radio Management, and cloud-based provisioning tools (such as RadioCentral).
   ID & IP Administration: Manage and configure individual unit IDs, radio set identifiers (such as AID, UID), and unit IP addresses.
   Core Management: Systematically update subscriber information in the Core Provisioning Manager to maintain accurate databases and prevent data duplication.
   Security & Encryption: Use Key Variable Loaders (KVL) to load and manage encryption keys (including OTAR – Over-the-Air Re-keying) and clear keys when devices are retired or serviced.
2. Radio Installation & Hardware Support
   Mobile Installations: Assist with the installation of mobile communication systems, including bolting equipment racks to floors and following rack diagrams for proper placement.
   Cabling & Connectors: Build, route, and test RF coaxial cables, choosing appropriate coax types and terminations (installing RF connectors). Build and test data cables as required.
   Ancillary Hardware Support: Install and configure in-vehicle subscriber accessories (such as sirens, control heads, external speaker microphones, antennas, and chargers). Run configuration updates and physically swap out vehicular modems (such as Sierra Wireless modems).
3. Diagnostics, Repair, & Preventative Maintenance
   Routine Fleet Audits: Coordinate and perform scheduled preventative maintenance, including physical inspections, software and firmware updates, and frequency tuning for portables, mobiles, and accessories.
   Tier 1 & 2 Diagnostics: Perform basic troubleshooting and triage on client handheld and mobile radios (such as APX Next, APX6000/8000, and APX6500/8500 series).
   Test Equipment Utilization: Operate basic test equipment and service monitors (e.g., Viavi/Anritsu/Aeroflex service monitors, digital multimeters, wattmeters, power supplies) to verify RF power, alignment, and performance.
   RMA & Defect Management: Diagnose physical or external defects, manage the Return Merchandise Authorization (RMA) process, and leverage spare pools to minimize equipment downtime.
4. Administrative Support & Change Control
   Asset Tracking: Maintain a comprehensive and accurate asset tracker of all subscriber units, antennas, chargers, and batteries to monitor their active service life and replacement eligibility.
   Incident Management: Open, update, track, and close service request and trouble tickets using enterprise ticketing platforms (such as ServiceNow).
   Change Control Compliance: Strictly adhere to the organization’s formal change management procedures before executing configuration or database changes.
   Required Skills & Qualifications
   Technical Competencies
   Radio Programming Tools: Proven experience with the client CPS, Radio Management, or RadioCentral.
   LMR & RF Foundations: Strong understanding of Land Mobile Radio (LMR) concepts, P25 digital and analog systems, RF cabling, connectors, and antennas.
   Test Instrumentation: Familiarity with RF test equipment, including wattmeters, service monitors, and multimeters.
   Hardware Assembly: Proficiency with basic hand tools and the mechanics of physical mounting, rack installation, and cable building.
   IT Literacy: Strong computer literacy, including proficiency with MS Office, Google Suite applications, and ticketing databases.
   Professional Skills
   Problem-Solving: Strong critical thinking skills and the ability to diagnose issues under high-pressure, mission-critical environments.
   Collaboration & Communication: Excellent written and verbal communication skills; ability to work effectively with cross-functional teams, sales, engineering, and end-users.
   Self-Management: Highly organized, self-motivated, and capable of working independently or with minimal direct supervision.
   Experience & Education Requirements
   Experience: Minimum of 2 years of hands-on experience in LMR, RF systems, radio communications, public safety communications, network administration, or electronics.
   Education: High School Diploma or equivalent required. A technical degree or vocational certification in electronics or telecommunications is preferred.
   Licensing: Must possess a valid driver’s license and maintain a clean driving record.
   Certifications
   Certifications: Associate CET obtained through ETA (Electronics Technicians Association) certification is required within 6 months of assignment beginning.
   CompTIA Network or Cisco Certified Network Associate (CCNA) certifications are highly preferred and required for all FTE’s
   VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
   𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 :
   Account co-ordinator: Sridharan Marimuthu
   VIVA USA INC.
   3601 Algonquin Road, Suite 425
   Rolling Meadows, IL 60008