Field Service Technician (Oakland)

Industry Analysts, Inc.; Pleasanton, Northern (CA, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

WiZiX Technology Group in Pleasanton, CA, is seeking a Field Service Technician to repair copiers and printers and provide frontline technical support. A valid driver’s license with a clean DMV record and stable work history with verifiable references are required. Some lifting is necessary.

The role emphasizes on-site repair work, strong communication with customers, and the ability to manage time and resources across a territory.

Qualifications

• Mechanical and electrical mindset is required.
• IT literacy is required and beneficial.
• Experience with office equipment brands is preferred.
• Production experience is a plus.
• Strong computer knowledge is expected.

Responsibilities

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.).
• Providing high-quality technical support to customers.
• Communicating with customers to ensure satisfaction.
• Developing options to solve unusual problems.
• Managing time, resources and territorial considerations.

Skills

Mechanical Mindset

Electrical Mindset

IT literate

Brand experience

Production experience

Computer literacy

Job description

WiZiX Technology Group Pleasanton, California, United States; San Jose, California, United States

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians.

WiZiX Technology Group - Field Service Technician

We are looking for a qualified candidate responsible for a full range of repairs and service procedures on copiers/printers. Good communication skills, a valid driver's license with a clean DMV record, and stable work history with verifiable references are required. Some lifting necessary.

Job Responsibilities:

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources and territorial considerations

Qualifications:

• Mechanical and Electrical Mindset
• IT literate
• Experience and training with Toshiba, Ricoh, Savin, Kyocera, Brother, Lexmark, and other manufacturers is desired
• Production experience is a plus
• Strong computer knowledge

We promote a culture of growth and believe that each employee can make a difference - no matter your role or level of experience.

Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.

Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices and software employ.

About WiZiX:

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.

WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.

At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.