Field Service Technician - Northeast 1

Atlas Copco; Houston (TX); Hybrid; USD 69,000 - 105,000; Full time

Job summary

Atlas Copco is seeking a Field Service Engineer who will ensure maintenance and repair services for industrial vacuum pumps. This role requires strong technical skills and customer focus in a hybrid working environment, emphasizing safety and quality. Candidates with a technical background and problem-solving abilities are encouraged to apply.

Benefits

Flexible benefits plan

Generous 401(k) retirement plan

Health, dental, and vision insurance

Paid time off

Life & Disability insurance

Learning opportunities

Qualifications

• 1+ years technical experience in troubleshooting field equipment issues.
• Ability to read blueprints and technical documents.

Responsibilities

• Perform routine and preventative maintenance on vacuum pumps and equipment.
• Diagnose equipment malfunctions utilizing advanced techniques.
• Maintain detailed records of work performed.

Skills

Technical expertise

Troubleshooting

Mechanical skills

Electrical skills

Customer-focus

Education

High School Diploma or equivalent

Technical training in electrical, hydraulics, pneumatics or HVAC

Job description

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Atlas Copco is a global, industrial company. We are pioneers and technology drivers, and industries all over the world rely on our expertise. At Atlas Copco, we strive for a culture that encourages diversity of mind, inviting all voices to the table. For the last 150 years, Atlas Copco remains the best kept secret and has been the Home of Industrial Ideas. With sustainability at the forefront of everything we do, our tools and our people have changed the world for the better.

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team? At Atlas Copco Vacuum North America, the role of the Field Service Engineer is critical in ensuring an exceptional experience for both new and existing customers.

Your role

Your mission is to provide expert maintenance and repair services for industrial vacuum pumps and associated equipment, delivering unmatched customer satisfaction and upholding the highest standards of safety.

As Field Service Engineer, you will report into the Field Service Manager.

• You will perform routine, preventative maintenance and repairs in strict adherence to manufacturer recommendations, ensuring the longevity and performance of our customers' equipment.
• You will troubleshoot and diagnose equipment malfunctions by using the latest tools and techniques to resolve issues swiftly.
• You will maintain records of all work performed, using advanced hardware and software tools.
• You will equip yourself with the necessary tools and ensure their ongoing maintenance to support them in delivering high-quality service.
• We encourage you to acquire advanced skills in VSD's, PLC, industrial networks, remote monitoring, and leak audits to provide the best possible solutions.
• You will always be ready to serve our customers, participating in a rotating on-call schedule and being prepared for overtime when needed.
• You will promote knowledge-sharing and on-the-job training among our colleagues to enhance our collective expertise and provide outstanding service.
• You will represent our company with pride, projecting a knowledgeable and customer-centric image to customers, contributing to positive Company branding.
• You will perform all responsibilities observing Atlas Copco standards, aiming to understand and meet the needs and expectations of our customers.
• You will communicate with all team members to ensure that the job is completed.
• You will be prepared to take on additional responsibilities, demonstrating our commitment to the success of our team and our customers.
• You will aim to exemplify the Atlas Copco "Way" and foster a culture of excellence, safety, and customer satisfaction.
• You will support in maintaining and improving the QMS and ISO 9001 certification.
  
  

Job location

As a Field Service Engineer, you will have a dedicated territory working in a hybrid environment remotely from home with travel involved. This territory is based in the Northeast region. Our office is located in Michigan City, Indiana. You will travel to our local customer sites and have regular check-ins with management.

What you can expect from us?

In return, we offer

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a onboarding program.
• We support you and your well-being with different programs and committees.
• We offer an Attractive Benefit Package:
• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience.
• We are an equal opportunity employer.
• We offer reasonable accommodations to those with disabilities.
  
  

What we expect of you?

To succeed, you need

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

• A High School Diploma or equivalent required with technical training in electrical, hydraulics, pneumatics or HVAC.
• 1+ years of technical experience with troubleshooting and resolving field equipment issues.
• You are knowledgeable in technical expertise, combining mechanical and electrical components.
• You have blueprint and technical reading skills
• You are familiar with manufacturing/production or assembly-plant working conditions.
• You are customer-focused and take ownership of meeting the customer's needs.
• You are motivated to achieve targets.
• You have a valid driver's license.
• You can lift up to 50 lbs. and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
• You are fluent in English, as this is our internal language
• Travel to customer locations, out-of-town and overnight travel.
  
  

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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