Field Service Technician - North East Region

KMT Waterjet; New Jersey; Remote; USD 50,000 - 70,000; Full time

Job summary

KMT Waterjet is seeking a Field Service Technician for the North East Region. This customer-facing role involves installing and maintaining high-pressure waterjet cutting systems, providing training and technical support at customer sites. Ideal candidates should have strong mechanical and electrical skills, an associate's degree in a technical field, and be willing to travel frequently.

Benefits

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off & paid disability/life insurance

Tuition reimbursement

Hands-on training and advancement opportunities

Qualifications

• Associate’s degree in a technical field required.
• Previous field service or industrial equipment experience preferred.
• Willingness to travel frequently (up to 70%).

Responsibilities

• Install, service, and troubleshoot high-pressure waterjet systems.
• Provide training and technical support to customers.
• Travel extensively to customer sites for technical assistance.

Skills

Mechanical skills

Electrical skills

Hydraulic skills

Pneumatic skills

Electronic skills

Troubleshooting

Diagnostic ability

Interpersonal skills

Communication skills

Organizational skills

Microsoft Office proficiency

Education

Associate's degree in a technical field

Job description

Field Service Technician - North East Region

Job Category: None

Requisition Number: FIELD001251

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• Posted : May 21, 2025
• Full-Time
• Remote

Locations

Showing 1 location

KMT
New Jersey, USA

Description

About Us
At KMT Waterjet, a Shape Technologies Group (SHAPE) company, we deliver innovative manufacturing process solutions that power the world’s leading manufacturers. Our team is built on precision, trust, and technical excellence—driven to exceed expectations.

Why Join Us
We offer more than a job—we offer a career. You'll receive hands-on training, advancement opportunities, and a comprehensive benefits package including:
Competitive salary
Medical, dental, and vision insurance
401(k) with company match
Paid time off & paid disability/life insurance
Tuition reimbursement
A chance to be part of cutting-edge industrial technology

Position Overview

We are looking for a highly skilled Field Service Technician to install, troubleshoot, and maintain our high-pressure waterjet cutting systems and related equipment. This role is customer-facing, dynamic, and critical to ensuring client success and satisfaction. You'll travel extensively to customer sites to resolve issues, provide training, and deliver top-tier technical support.

Key Responsibilities

• Install, service, and troubleshoot high-pressure waterjet systems and intensifiers
• Provide hands-on training to customers on equipment use, maintenance, and safety
• Offer phone/email-based technical support for remote troubleshooting
• Maintain accurate service records and documentation
• Liaise with Engineering and Sales to provide customer feedback and assist in product development
• Process warranty claims and assist with spare parts replacement
• Collaborate with fellow technicians for cross-territory support
• Travel 70%+ of the time to domestic and occasional international customer sites

What You Bring

• Strong mechanical, electrical, hydraulic, pneumatic, and electronic skills
• Proven troubleshooting and diagnostic ability
• Excellent interpersonal and communication skills
• Comfortable working independently and under pressure
• Strong organizational and computer skills (Microsoft Office proficiency required)
• Commitment to professionalism and customer satisfaction
• Ability to quickly learn new technologies and apply technical knowledge in the field

Qualifications

• Associate’s degree in a technical field required (or equivalent experience)
• Previous field service or industrial equipment experience strongly preferred
• Must be willing and able to travel frequently (up to 70%)

Join our team and become a trusted partner to global manufacturers—delivering excellence, one solution at a time.

Qualifications

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.