CNC Service Technician - North Central

Fives; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Fives is seeking a dedicated individual based in the North Central United States for a role involving the installation and repair of machines. This position requires extensive travel (up to 90%) and the ability to operate and demonstrate equipment on-site.

The ideal candidate will have an Associate's degree or equivalent experience, possess strong technical skills, and maintain a commitment to safety. A valid driver's license is essential for this role.

Qualifications

• Must have a valid driver's license and the ability to obtain a passport.
• Experience in repair or installation of machinery preferred.
• Ability to read and understand technical documentation.

Responsibilities

• Install and demonstrate Fives machines for customers.
• Operate machines on-site to ensure proper functioning.
• Write complete service reports and address deviations from specifications.

Skills

General hand tools

Mathematical concepts

Word processing software

Spreadsheet generation software

Effective presentation skills

Education

Associate's degree or equivalent

Job description

Position Summary

Primary needs are for individuals located in the North Central part of the United States, including but not limited to Iowa, Illinois, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin. Those outside of North Central are welcome to apply as we may have other opportunities in other locations.

Travel Requirements

• Up to 85%-90% travel
• Extensive time on the road: 2 weeks on the road, 1 weekend home, 2 weeks on the road, 1 weekend home
• Flexibility to make quick adjustments to travel arrangements based on customer or company need
• Travel is mostly domestic, with opportunity for international travel

Scope and Responsibilities

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel.
• Assure that the machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.
• Has ability to work overtime and/or work on "off-shifts" as required by business needs.
• Has ability to work with and interact with other people on a routine basis.
• "On the road" a majority of time visiting customers and/or vendors, both nationally and internationally.
• Physical demands include using hands to finger and handle, reaching with hands and arms, lifting and moving up to 25 pounds, occasionally more than 100 pounds, color vision requirement, and exposure to moving mechanical parts, wet or humid conditions, high places, fumes, electrical shock, vibration, and loud noise.
• ISO 9001 & 14001 awareness and compliance.

Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Certification

• Associate's degree (A.A.) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License; ability to obtain a passport and credit card.
• May have to read and understand international print symbols.

Skills

• Ability to use general hand tools.
• Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of word processing and spreadsheet generation software, and use of internal service system and communication system.
• A positive attitude, clean and neat appearance, willingness to converse in a positive, interactive way, and commitment to the highest quality of work to serve customers effectively and as a sales tool for the company's products, supporting the company's image of a quality supplier.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.