Field Service Technician - New York and New Jersey

Becton Dickinson; Milpitas (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Becton, Dickinson and Company is seeking a Field Service Engineer to install, service, and repair instrumentation in regulated environments. You will travel extensively (about 60%), maintain equipment and documentation, and interact with customers to ensure high-quality service.

The role requires a high school diploma and 3+ years of hands-on instrument repair experience, with a valid driver's license and proficiency in MS Office.

Qualifications

• Minimum of a high school diploma.
• At least 3 years’ experience fixing instruments or components.
• Valid driver’s license with clean record.
• Prior field service engineer experience.
• Experience fixing medical device instruments.
• Customer interfacing experience.
• Proficient with MS Office (Word, Excel).
• Familiar with Mac and PC operating systems.

Responsibilities

• Install and service instrumentation with minimal supervision per ISO and GMP standards.
• Provide follow-up service to customers after service.
• Maintain inventory, tools, and data.
• Complete service documentation per GMP requirements.
• Manage travel expenses within policy.
• Report quality control/technical problems to management.
• Maintain company vehicle per fleet policy.
• Collaborate with other departments to resolve issues.
• Demonstrate BD values and professional conduct.
• Travel approximately 60% with 1–2 overnight stays weekly.

Skills

High School diploma

Field service experience

Instruments repair

Driver's license

Customer interfacing

MS Office (Word/Excel)

Mac/PC OS familiarity

Education

Associates or Bachelor's in Electronics/Engineering

Tools

Digital voltmeters

Oscilloscopes

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Territory to include Philadelphia, Upstate NY, NJ and the NY Metro Area.

Overview

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide follow-up service by calling customers who have recently been provided service.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
• Maintain expense levels within the established guidelines for field service travel and sites visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
• Interface effectively with other departments and managers to resolve customer problems and issues.
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
• 60% travel with 1-2 overnight stays per week.

Qualifications Required

• A minimum of a High School diploma
• A minimum of 3 years’ experience fixing instruments or components
• A valid Driver's License with a clean motor vehicle record
• Prior Field Service Engineer experience
• Individuals with previous experience fixing medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Familiarity with recent Mac and PC operating systems

Preferred qualifications

• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
• Flow Cytometry experience is a plus
• Technical military training
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.

For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.

In some locations, testing for COVID-19 may be available and/or required.

Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required skills optional skills.

Primary Work Location USA CA - Milpitas 155 Additional Locations USA NJ - Franklin Lakes Work Shift PR 830am-500pm M-F (United States of America).

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary range information $25.20 - $40.30 USD hourly.

We are the makers of possible. Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.

Becton, Dickinson and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.