Field Service Technician (Neptune) - San Marcos TX

Stryker Corporation; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company seeks a Field Service Technician to support the Neptune device. You will travel between hospitals, troubleshoot issues, and build relationships with customers. This role requires strong problem-solving and communication skills, offering pathways into engineering and project management.

Benefits

Company vehicle for business use

Medical, Dental, Vision, and Prescription Insurance

Tuition reimbursement up to $15,000/year

Matching 401(k) and discretionary contributions

Paid Vacation and Sick Time

Life, AD&D, and disability insurance

Employee Assistance and Wellbeing programs

Employee stock purchase plan discounts

Qualifications

• Minimum 3 years of technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.

Responsibilities

• Traveling between hospitals for service requests.
• Troubleshooting and resolving product and customer issues.
• Documenting service results to maintain accurate quality records.

Skills

Problem Solving

Communication

Organization

Teamwork

Education

High School Diploma

Technical Training

Tools

Microsoft Office

Job description

Field Service Technician (Neptune) - San Marcos TX

Apply locations

Austin, Texas

Time type

Full time

Posted on

Posted Yesterday

Job requisition id

R542241

Work Flexibility

Field-based

What You Will Do:

As a Field Service Technician supporting the Neptune device, your key responsibilities include:

1. Traveling between hospitals for service requests.
2. Troubleshooting and resolving product and customer issues.
3. Building positive relationships with customers, peers, and internal partners.
4. Documenting service results to maintain accurate quality records.

This role is fast-paced and requires problem-solving skills, strong communication, and the ability to travel most weekdays. It offers a foundation for career paths in engineering, project management, sales, and leadership.

Who We Want:

• Self-directed initiators who take ownership and drive productivity.
• Collaborative partners who leverage cross-functional relationships.
• Analytical problem solvers who identify root causes and evaluate solutions.
• Goal-oriented developers focused on delivering safe, robust solutions.
• Meticulous documenters maintaining detailed reports and metrics.

Knowledge & Skill Requirements:

• Openness to work with bio-hazardous materials and wear PPE.
• Willingness to work overtime, overnight, and weekends as needed.
• Strong interpersonal and communication skills.
• Ability to work independently in stressful environments.
• Highly organized with good prioritization skills.
• Attention to detail and ability to present ideas clearly.
• Experience with sensitive customer interactions and customer relations.
• Self-motivated and able to work with minimal supervision.
• Valid driver’s license with a good driving record.
• Physical ability to exert force and remain standing/walking for extended periods.
• Proficiency in Microsoft Office and technical manuals.
• Excellent teamwork and collaboration skills.

Qualifications/Work Experience:

• Minimum 3 years of technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.
• Proficiency in Microsoft Office and adaptability to company software.
• Ability to explain and generate detailed guidelines and procedures.
• Adherence to HIPAA and patient confidentiality policies.
• Valid driver’s license with a good record.

Education/Special Training Required:

• High School Diploma or GED required.
• University or technical training preferred.

What you will get:

• Company vehicle for business use.
• Medical, Dental, Vision, and Prescription Insurance.
• Tuition reimbursement up to $15,000/year.
• Matching 401(k) and discretionary contributions.
• Paid Vacation and Sick Time.
• Life, AD&D, and disability insurance.
• Employee Assistance and Wellbeing programs.
• Employee stock purchase plan discounts.

Travel Percentage:

20%

Stryker is an equal opportunity employer and values diversity. We require certain vaccinations for roles with access to customer accounts, depending on customer requirements.