Field Service Technician-Minnesota

Bluberi; Minneapolis (MN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive hourly wage

Annual company bonus

401(k)

Health, dental, and vision insurance

Paid vacation & holidays

Job summary

Bluberi is looking for a Field Services Technician to service gaming equipment across the Minnesota area. The role requires delivering exceptional customer experiences while maintaining Bluberi’s gaming products.

The ideal candidate should have a High School Diploma/GED and 4+ years of electronics or related field experience. Responsibilities include installation, troubleshooting, and customer communication.

Competitive hourly wage, annual bonuses, and comprehensive benefits including health insurance and 401(k) are offered.

Qualifications

• Ability to interact courteously and professionally with coworkers and customers.
• Basic written and verbal communication skills in English.
• 4+ years of electronics or related field experience.

Responsibilities

• Install, set up, maintain, and troubleshoot gaming products.
• Deliver exceptional customer service through effective communication.
• Manage parts and supplies and maintain service-related documentation.

Skills

Customer service

Problem analysis

Basic electronic troubleshooting

Manual dexterity

Basic communication skills

Education

High School Diploma / GED

Technical or I.T. training

Tools

Multimeters

Hand tools

Job description

Summary

Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team.

Essential Functions

Customer Communications

• Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow‑up after work is completed.

Service Activities

• Install, set up, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) and return equipment to working order in the field, including swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Order replacement parts and supplies and manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Complete required daily paperwork, including Field Service Reports, Time Sheets, Expense Reports and post‑installation documentation.
• Transport, install, and maintain Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Manage the remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests, executing all necessary paperwork for part transfers, orders and usage.
• Travel frequently, often for extended periods with overnight stays.
• Perform floor walk‑throughs at customer locations to observe Bluberi games, ensuring they are fully functional and properly configured, and take appropriate actions to correct equipment operation.
• Perform other tasks and duties as assigned by the supervisor.

Internal Interactions

• Respond to dispatches and drive to customer locations within a specified area to repair gaming equipment and communication devices.
• Work closely with scheduling to understand upcoming customer equipment activities, including installations, conversions, removals, or preventative maintenance, and manage all travel requirements necessary.
• Communicate effectively and efficiently with Bluberi scheduling and dispatch, reporting service activity, arrival and departure times, problems, details, and resolutions.
• Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels.
• Attend weekly meetings with the Field Service organization to share relevant information and improve collective service capabilities.

Skills Required

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Basic problem analysis and troubleshooting skills.
• Ability to climb, lift and carry equipment weighing up to 50 pounds.
• Ability to sit and drive for prolonged periods of time.
• Dexterity when working with tools and moving parts and electrical current.
• Capability to work at heights, in close quarters, and be exposed to inclement weather during installations.
• Physical flexibility to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
• Safe use of common hand tools (screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, polarity checkers).
• Follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
• Valid driver’s license; ability to obtain CDL if necessary.
• Basic written and verbal communication skills in English.
• Basic customer‑service skills, including listening, empathy, tone sensitivity, and communication in various situations.

Required Education

• High School Diploma / GED.
• Technical or I.T. related training or education is a plus.

Experience Required

• 4+ years of electronics, repair, field, or related industry experience; degree or certification in a gaming‑related field highly preferred.

Preferred Education And Experience

• Familiarity with the casino gaming industry is a strong plus.
• Knowledge of programming languages such as Python and/or R for advanced data analysis.
• Strong statistical analysis skills, including regression, cluster analysis, and hypothesis testing.
• Excellent verbal and written communication skills for presenting findings and collaborating with internal teams and external customers.
• High accuracy and attention to detail, especially when handling complex data.
• Prior experience in roles requiring client or customer interactions, especially in presenting data‑driven insights.

Licensing

• Must be able to obtain licensing approval by tribal and/or state gaming regulators.

Training

• Deliver basic training to new customers on servicing and maintaining Bluberi equipment.
• Attend driver training and follow Bluberi vehicle policy regarding the use and maintenance of the company vehicle.
• Attend continual training events and programs to maintain proficiency with servicing Bluberi gaming equipment.

Physical Demands

• Manual Dexterity: ability to manipulate small components and parts of slot machines.
• Lifting and Carrying: may be required to lift and carry heavy equipment up to 50 pounds or more.
• Standing and Walking: long periods of standing and walking between machines.
• Bending and Kneeling: required to access components at the base of slot machines.
• Fine Motor Skills: precise adjustments and repairs require steady hands.
• Visual Acuity: good vision to distinguish colors and small details.
• Hearing: adequate hearing to detect unusual sounds or malfunctions.
• Communication Skills: clear verbal and written communication for documentation and customer interaction.
• Climbing: safety in using ladders or aerial lifts for high‑place equipment.
• Stamina: ability to work in noisy, fast‑paced casino environments for extended periods.
• Safety Awareness: adhere to safety protocols, including PPE.
• Driving: valid driver’s license and ability to drive to various locations for on‑site repairs.

Work Environment

• Work at heights, in close quarters, be exposed to inclement weather during installations; may be exposed to secondhand smoke.

Travel Required

Yes, 100%

Locations

Throughout the Minnesota area.

Benefits

• Competitive hourly wage & annual company bonus.
• 401(k).
• Health, dental, and vision insurance.
• Paid vacation & holidays.

Equal Employment Opportunity

Bluberi is an equal employment opportunity employer. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. Bluberi is committed to fair and equal employment of individuals with disabilities and will provide reasonable accommodations as required by law.