Field Service Technician - Milwaukee

Gilder Search Group; Milwaukee (WI); On-site; USD 30,307 - 48,216; Full time

Benefits offered by this job

Equity ownership in company

401k Match

Medical, Dental & Vision insurance

Health insurance (employee & family)

Life insurance

Generous Paid time off

Parental leave

Job summary

Gilder Search Group is seeking a Field Service Technician to install, troubleshoot, repair, and verify performance of complex biomedical systems across multiple regional sites. You’ll communicate findings to clinicians and administrators, ensuring safety, uptime, and customer satisfaction.

This role offers autonomy, ongoing learning, and leadership opportunities within a growing, employee-owned company. Travel across the Midwest region with a Monday–Friday day shift, occasional emergency

Qualifications

• Minimum 2 years in Biomedical Technician role across diverse equipment.
• Willingness to travel regionally and visit multiple sites.
• Hands-on, mechanically inclined problem solving.
• Strong verbal/written communication with customers.
• Autonomy and self-management in field settings.
• Comfort with service software, tablets, and reporting tools.
• Valid driver’s license and ability to visit customer sites.

Responsibilities

• Diagnose, troubleshoot, and repair biomedical equipment to minimize downtime.
• Perform inspections and operation verification on complex systems.
• Install, calibrate, and test equipment according to specifications.
• Update supervisors on repair status and customer concerns.
• Maintain up-to-date knowledge of equipment and safety standards.
• Represent the company professionally with healthcare staff at sites.
• Identify risks and propose corrective actions to prevent issues.

Skills

Travel flexibility

Biomedical tech

Problem solving

Communication

Autonomy

Adaptability

Attention to detail

Calm under pressure

Values alignment

Tech familiarity

Driver's license

Job description

Role: Field Service Technician
Type: Full-Time Employment, Hourly + Overtime
Location: Various – Minneapolis, MN; Sioux Falls, SD; Milwaukee, WI; Columbus, OH – regional travel
Schedule: Monday-Friday day shift, with occasional emergency response
Eligibility: US Permanent Residency is required

Job Summary

As a Field Service Technician, you will install, troubleshoot, repair, and verify the performance of complex biomedical systems with minimal supervision. You’ll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device acquisitions.

This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of our company. You’ll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

Qualifications and Requirements

• Travel with this position can take you across the region up to and must be able to accommodate that.
• Minimum 2 years of experience working in a similar Biomedical Technician position working across many different types of equipment.
• Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
• Strong communicators who can confidently interact with customers, explain findings, and build trust.
• Reliable professionals with a high sense of ownership, accountability, and follow-through.
• Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
• Adaptable learners who embrace change, ask questions, and continuously build technical expertise.
• Detail-oriented thinkers committed to precision, safety, and regulatory compliance.
• Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
• Teammates who model our values—integrity, openness, urgency, autonomy, and embracing change.
• Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.
• Valid driver’s license and ability to visit multiple customer sites as part of the daily role.

Duties and Responsibilities

• Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems
• Repair, install, and calibrate highly complex and intricate biomedical equipment and systems
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
• Maintain biomedical expertise through ongoing training and education
• Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and\or data pertaining to any special assignments
• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
• Responsible for ensuring all service and documentation is complete, timely, and accurate
• Build and maintain customer relationships and discuss equipment status and functionality with clinicians
• Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance
• Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
• Represent our values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
• Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
• Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
• Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
• Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.

Deliverables & Outcomes

• Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.
• Consistently meet daily/weekly productivity expectations by efficiently servicing customers.
• Maintain 100% on-time and complete service reports, documentation, and regulatory records.
• Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.
• Resolve equipment issues through effective troubleshooting while minimizing customer downtime.
• Uphold company safety, quality, calibration, and compliance standards on every job site.
• Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.
• Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.

Benefits

• Equity ownership in company
• 401k Match
• 100% paid Medical Dental & Vision insurance
• Health insurance (100% for employee and family)
• Life insurance
• Generous Paid time off
• Parental leave