Field Service Technician (Mexico)

AssetWatch; United States; Remote; USD 42,000 - 72,000; Full time

Job summary

AssetWatch is seeking a Field Service Technician to install, test, and service its Condition Based Monitoring solutions at client sites. The role requires travel up to 70% regionally, including overnight and air travel, and strong on-site technical support skills.

Ideal candidates will have hands-on tool experience, a solid understanding of industrial equipment, and fluency in English. You will work with the regional team to ensure asset performance and customer satisfaction across various

Qualifications

• Experience with hand tools, air tools, and large specialized tools used on industrial projects.
• General knowledge of industrial manufacturing equipment and electrical systems.

Responsibilities

• Install, test and service AssetWatch Condition Based Monitoring solutions at client sites.
• Travel up to 70% regionally, including overnight and air travel.
• Provide on-site technical support to ensure customer satisfaction and repair installations as needed.
• Maintain installation and field service records and manage tools/inventory.
• Communicate professionally with customers, work with teams, and uphold company standards.

Skills

Hand tools

Air tools

Industrial knowledge

English fluency

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

This role is located in Mexico.

What’s the Opportunity

• Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
• Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
• Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
• Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
• Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
• Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
• Collaborates well within teams and translates leadership vision into daily operational support.
• Embraces accountability, behaves ethically, and takes responsibility for work goals.
• Possesses strong written and verbal communication skills.

Qualifications

• Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment.
• General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
• Fluency in English; other languages are a plus.