Field Service Technician-M106K01

Matthews International; Town of Florida (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Base pay $75k+

Weekly travel

Career advancement

Health benefits

Earned time off

Paid holidays

401(k) program

Employee stock purchase

Education assistance

Dependent scholarships

Job summary

Matthews International is seeking an Industrial Field Service Specialist to install, service and troubleshoot cremation and incineration equipment at customer sites. You will install complex systems, integrate PLCs, encoders, sensors and software, and travel weekly with time at home on weekends.

The role offers a clear career path with six technician levels, strong benefits from day one, and opportunities to grow within a stable global company.

Qualifications

• Hands-on technical work on cremation and incineration equipment.
• Installing, servicing and troubleshooting systems at customer sites.
• Strong problem-solving and communication skills.

Responsibilities

• Assists with installation of systems including custom applications.
• Repairs equipment at customer site.
• Provides technical assistance via phone and email to troubleshoot and repair equipment, coordinating with product services, engineering and sales.
• Tests and verifies motors, sensors, control circuits and wiring for control panels.
• Verifies mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on safe operations for trainees, customers and distributors.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during calls and supports new products with product management and sales.
• Submits reports and maintains system information for job tracking.
• Completes system information to ensure accurate billing.
• Promotes maintenance agreements, new products, spare parts and consumables.
• Arranges transportation, lodging and meals during trips.
• Additional duties as assigned.

Skills

Mechanical aptitude

Electrical troubleshooting

PLC/automation knowledge

Travel readiness

Customer support

Documentation

Tools

PLCs

Sensors

Control panels

Job description

Are you looking for more than just a job?

Matthews International

A company with over 175 years of success and stability. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people.

Industrial Field Service Specialist

Matthews Environmental Solutions is a globally recognized leader in cremation and incineration equipment. Our products and services meet some of the world’s most demanding performance and environmental standards, and we are proud to support customers across the globe with innovative, reliable solutions.

We are currently seeking a Industrial Field Service Specialist to join our growing team.

As an Industrial Field Service Specialist, you will travel to customer sites to install, service, troubleshoot, and maintain cremation and incineration equipment. Installations range from stand‑alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. From providing mechanical excellence, to driving sales, the Industrial Field Service Specialist IS the face of the company!

Compensation & Perks

• Compensation: Base total compensation package of $75k+ (includes hourly rate, overtime, and per diem).
• Weekly Travel: Get paid to travel, while still being home on weekends!
• Advancement: Clear career path with 6 technician levels for continued growth and development!
• Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
• Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
• Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
• Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
• Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
• Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

If you enjoy hands-on technical work, solving complex problems, and traveling while building a long‑term career with a stable global company, we’d love to hear from you!

• Assists with the installation of systems including custom applications.
• Repairs equipment at customer site.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Submits reports and documentation and maintains necessary system information for job tracking.
• Completes system information in a timely manner to ensure accurate and timely billing.
• Promotes sales of maintenance agreements, new products, spare parts and consumables.
• Arranges for transportation, lodging, and meals during trips.
• Additional duties as assigned.