Field Service Technician - Los Angeles

Palmetto Clean Technology; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A clean tech company based in Los Angeles, CA is seeking a Field Service Technician. This role will focus on onsite troubleshooting and repair of solar systems to ensure customer satisfaction. Candidates should have 3+ years of experience in residential solar & storage systems, strong communication skills, and the ability to handle physical tasks. Join a mission-driven team that empowers renewable energy adoption.

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• Willingness to climb ladders and work on rooftops.
• Regular attendance and ability to work well in a team.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Assist with close out of pre-energization issues.

Skills

Electrical experience

Excellent communication skills

Ability to lift 50 pounds

General knowledge of residential home maintenance

Job description

Overview

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Location: This position will be based in Los Angeles, CA.

Summary of Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Field Service Technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally. The Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, and other ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships. This role reports directly to the Services Sr. Manager, with a dotted line to the local Regional Director or Installation Manager.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
• Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience worth sharing.
• Complete other tasks as needed, including but not limited to site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
• Communicate arrival times and confirmations with homeowners as needed.

Strategic & Tactical

• Maintain SLAs for service site visits
• Perform O&M work and monitoring support
• Perform partner and internal field training
• Conduct safety and quality site audits and JCO reviews and manage/site inspections
• Perform field installations including PV, storage, MPU or structural upgrades
• Conduct damage and claims investigations

Qualifications

• Electrical License (only required in MA, a plus elsewhere)
• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems
• General knowledge of residential home maintenance and repair
• General construction/framing experience is a plus
• Willingness to climb ladders, stairs, work on rooftops, and stand for long periods
• Ability to work in extreme environments (hot sun, cold, rain, crawl spaces, etc.)
• Electrical experience is a plus
• 1 year of working at heights including rooftops, ladders and stairs
• Ability to lift 50 pounds frequently
• Ability to safely handle basic hand and power tools used for installation
• Excellent communication skills and a professional demeanor
• Regular, reliable attendance and ability to work well in a team
• Must have a valid state driver’s license and clean driving record

Location

Los Angeles, CA

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.