Field Service Technician - Level II (Fire Alarm)

ORR Protection; Canton (GA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(K)

Health insurance

Tuition reimbursement

Job summary

ORR Protection is seeking a Field Service Technician II (Fire Alarm) to service and test fire alarm and suppression systems in the Canton, GA area. This remote reporting role provides top-notch training on industry-leading equipment and supports large national clients.

You will perform inspections, testing, deployment, and troubleshooting, with occasional on-site work, and you’ll coordinate with customers to ensure system performance and safety.

Qualifications

• Two years' experience servicing fire alarm and special hazard fire suppression systems.
• Experience reading blue prints.
• Module level trouble shooting experience.
• NICET certification preferred.

Responsibilities

• Embodies company mission to protect people, property, and environment.
• Contact customers to set up service.
• Perform inspection and testing tasks on fire alarm and fire suppression systems.
• Record inspection and test results in the electronic inspection program.
• Respond to emergency service requests and take action.
• Troubleshoot, repair and replace system equipment.
• Oversee OPS personnel in coordinating service activities.
• Review inspection and test results with the customer.
• Provide training to customers on system functionality.
• Assist in installation and commissioning tasks with supervision.
• Other duties as assigned.

Skills

Microsoft Office

Time management

Windows-based software

Verbal communication

Written communication

Organization

Problem solving

Customer service mindset

Education

High school diploma

Associate degree in electronics

NICET (Fire Alarm / Special Hazard)

Tools

Kidde

Fenwal

Notifier

Fike

FCI

Job description

FIELD SERVICE TECHNICIAN - LEVEL II (Fire Alarm)

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here.

JOB SUMMARY

As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering the Canton, GA area.

Our level 2 Techs perform inspections and testing on both fire alarm and clean-agent fire suppression systems and assist with installation.

This position will work-from-home and be a remote reporting role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
• Contact customers to set up service.
• Perform inspection and testing tasks on fire alarm and fire suppression systems according to OPS work instructions.
• Record inspection and test results in the company's electronic inspection program.
• Respond to emergency service requests and take appropriate action.
• Perform trouble shooting, repair and replacement of system equipment.
• Oversee OPS personnel in coordination of service activities.
• Review inspection and test results with the customer.
• Conduct training with customer on the functionality of the fire system.
• Assist in installation and commissioning tasks with supervision.
• Other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent, required.
• Two years' experience servicing fire alarm and special hazard fire suppression systems, required.
• Experience reading blue prints, required.
• Module level trouble shooting experience, required.
• Associate degree in electronics or related field, preferred.
• NICET (Fire Alarm / Special Hazard) certification, preferred.
• Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Microsoft Office and standard internet usage.
• Strong time management skills.
• Capable of using Windows-based software as well as mobile iPad applications.
• Excellent verbal and written communication skills.
• Organized and detail-orientated.
• Strong critical thinking and problem solving skills.
• Self-directed with the ability to work autonomously.
• Demonstrated customer service mindset.

WORK ENVIRONMENT

• This is a remote position that would be deployed from the associate's home to local job sites for installs, service, or repairs.
• Company vehicle and ALL tools, technology, and equipment provided.
• Occasional on-call days and/or overtime required for unscheduled service needs.
• Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.
• Overnight travel required up to 50% of the time.

ONCE YOU LAND THIS POSITION, YOU'LL GET TO ENJOY:

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A company that offers a focus on work life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development

Equal Opportunity Employer/Vet/Disabled