Field Service Technician Level II - Columbus, Ohio

K Group Companies; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology service provider in the Columbus, Ohio area is seeking a Field Service Technician Level II. This role requires advanced skills in installation and management of various systems, ensuring high customer satisfaction through effective team leadership and communication. The technician will also be responsible for mentoring junior staff and maintaining project standards.

Benefits

Competitive salary based on experience

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

100% employer-paid health, dental, and vision insurance

Disability insurance fully paid by employer

401(k) plan with annual Safe Harbor contributions

Profit sharing opportunities

Qualifications

• Minimum 2 years of experience in a construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Experience managing or supervising teams.

Responsibilities

• Lead installation teams and mentor Level 1 installers.
• Manage project and service tickets efficiently.
• Configure and commission systems successfully.

Skills

Communication

Leadership

Tools

TCP/IP

Networking

VoIP

Job description

Field Service Technician Level II Overview:

We are seeking a dedicated Field Service Technician II to join our team in the Columbus, Ohio area!

The Field Service Technician Level II will perform all responsibilities of a Level 1 installer, with additional advanced skills, training, certifications, and leadership abilities to effectively lead installation teams. This role involves configuring and programming a variety of devices and management platforms, overseeing system commissioning, and providing basic operational customer training. It is crucial in ensuring smooth installation execution and high customer satisfaction.

Field Service Technician Level II Responsibilities:

1. Execute all Level I installer duties, following our documentation to maintain high standards of installation and service.
2. Manage project and service tickets efficiently, ensuring prompt updates and streamlined communication.
3. Understand project scopes and service expectations, taking full accountability for assigned tasks and delivering excellent results.
4. Lead by delegating tasks within the team, fostering collaboration and growth.
5. Mentor Level 1 installers, uphold high standards, and seek feedback for continuous improvement.
6. Maintain effective communication with Project Delivery Coordinators, Project Managers, and customers for seamless project execution.
7. Work with nurse call systems, card access systems, and video surveillance products to contribute to project success.
8. Pursue ongoing professional development, focusing on leadership and communication skills.
9. Perform Factory Authorized Testing (FAT) to ensure product quality and performance prior to installation.
10. Configure and commission systems successfully, providing reliable solutions to clients.
11. Willingly accept additional duties as assigned to support business operations.

Field Service Technician Level II Qualifications:

1. Minimum 2 years of experience in a construction trade.
2. Advanced knowledge of electricity (high and/or low voltage).
3. Hands-on field experience.
4. Basic telecommunication knowledge (TCP/IP, networking, computers, VoIP).
5. Ability to identify and use low voltage cabling.
6. Knowledge of IT networking, configurations, and IP addressing.
7. Ability to read architectural drawings.
8. Experience managing or supervising teams.
9. Experience completing projects within scope.
10. Experience with service ticketing processes.
11. Knowledge of fire, CCTV, intrusion, and emergency nurse call systems is a plus.
12. Excellent communication skills.
13. Valid US Driver’s license required.

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients nationwide with a focus on Michigan, offering a broad range of technological solutions rooted in principles of excellence, creativity, collaboration, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

With over 40 years of experience, K Group Companies is a trusted provider of Managed IT and security integration services. As a third-generation family-owned business, we value reliable relationships, teamwork, and community involvement.

We enjoy a collaborative culture—whether securing environments, competing in arcade games, or sharing meals—believing that we are better together!

Compensation and Benefits

• Competitive salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer-paid health, dental, and vision insurance
• Disability insurance fully paid by employer
• 401(k) plan with annual Safe Harbor contributions
• Profit sharing opportunities