Field Service Technician Level II - Central Ohio (copy)

K Group Companies; Columbus (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading technology service provider in Central Ohio is seeking a dedicated Field Service Technician Level II. This role involves overseeing installations, managing projects, and mentoring junior installers. Ideal candidates will have a strong background in electrical systems and excellent communication skills. Join a collaborative team focused on delivering exceptional service and innovative solutions.

Benefits

Paid Time Off (PTO)

Employer-paid health insurance

401k with company contributions

Profit sharing opportunities

Qualifications

• Minimum 2 years of experience in a construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Experience managing or supervising teams.

Responsibilities

• Perform all Level I installer duties ensuring high standards.
• Manage project and service tickets efficiently.
• Lead and mentor Level 1 installers.

Skills

Communication

Leadership

Project Management

Education

High School Diploma

Tools

TCP/IP

Networking

VoIP

Job description

Field Service Technician Level II - Central Ohio

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Field Service Technician Level II Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area! The Field Service Technician Level II will perform all Level I responsibilities and demonstrate advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. This role involves configuring and programming a wide range of devices, overseeing system commissioning, and providing customer training on basic operations. It is essential for ensuring smooth installation execution and high customer satisfaction.

Field Service Technician Level II Responsibilities:

• Perform all Level I installer duties following our documentation to ensure high standards of installation and service.
• Manage project and service tickets efficiently, ensuring prompt updates and streamlined interactions.
• Understand project scopes and service expectations, taking full accountability for assigned tasks and delivering excellent results.
• Lead and delegate tasks within the team, fostering collaboration and growth.
• Mentor Level 1 installers, maintaining high standards and seeking feedback for continuous improvement.
• Maintain effective communication with Project Delivery Coordinators, Project Managers, and customers to ensure seamless project execution.
• Work with nurse call systems, card access systems, and video surveillance products to contribute to successful project implementation.
• Pursue ongoing professional development, focusing on leadership and communication skills.
• Perform Factory Authorized Testing (FAT) of products before installation to ensure quality standards.
• Configure and commission systems to provide reliable solutions for clients.
• Willingly accept additional duties as assigned to support business operations.

Field Service Technician Level II Qualifications:

• Minimum 2 years of experience in a construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on experience from previous work.
• Basic telecommunication knowledge (TCP/IP, networking, computers, VoIP).
• Ability to identify and use low voltage cabling.
• Knowledge of IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Experience managing or supervising teams.
• Experience completing projects within scope.
• Experience with service ticketing processes.
• Knowledge of fire, CCTV, intrusion, and nurse call systems is a plus.
• Excellent communication skills.
• Valid US Driver’s license required.

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI, in 1980. We serve clients across the US, focusing on delivering exceptional solutions with a culture rooted in excellence, innovation, and collaboration.

Why Work Here?

“Great, focused, team environment.” For over 40 years, K Group has been a leading technology provider in West Michigan, building trusted relationships through reliable and dedicated service. We enjoy a collaborative culture, whether working on projects or enjoying team activities.

Compensation And Benefits

• Competitive salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO) and Volunteer PTO (VTO)
• Employer-paid health, dental, vision, and disability insurance
• 401k with company contributions
• Profit sharing opportunities

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Engineering and IT
• Industries: Hospitality, Food & Beverage, Retail

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