Field Service Technician Lead - ENMX

Estis Compression, Inc.; New Mexico; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the compression industry is seeking a dedicated professional to assist the Area Supervisor in providing technical and operational support. This is a permanent, full-time position based in Jal, New Mexico, focused on enhancing customer satisfaction through effective leadership and deployment of resources. Candidates should possess strong interpersonal skills, technical expertise, and relevant experience to contribute to operational excellence.

Qualifications

• 1+ years of experience in customer relations.
• 3+ years of required technical experience.
• Specific industry knowledge and job experience.

Responsibilities

• Assist supervisor with the deployment of equipment and personnel.
• Ensure adherence to health, safety, and environmental policies.
• Compile job-specific information for Field Service Technicians.

Skills

Customer service skills

Interpersonal skills

Coaching skills

Leadership skills

Analytical abilities

Mechanical aptitude

Problem-solving skills

Organizational skills

Planning and scheduling skills

Negotiation skills

Education

High school diploma or equivalent experience

Tools

Microsoft Suite

Job description

Assists the Area Supervisor in providing technical and operational expertise and champions’ best in class service, creating customer satisfaction.

1 Position Available/ Permanent – Full Time

Location: Jal, New Mexico

Responsibilities/ Job Duties:

• Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practices
• The lead assists the supervisor in responsibility for the profitability of his/her assigned geography
• Will frequently be customer facing and empowered to represent the Company in this capacity
• Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
• Ensures incoming and departing equipment is maintained properly
• Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources
• Evaluates direct reports and makes recommendations for technical and soft skills training
• Implements, manages and communicates performance measures for area for responsibility
• Assists the supervisor in implementation of budget, and operational standards and processes
• Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries
• Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement
• Must be able to work with the team in developing improved work processes for the department
• Adhere to safety requirements by wearing appropriate protective gear
• Performs other duties as assigned

Qualifications:

• Exhibit strong customer service, interpersonal, coaching and leadership skills
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
• Intermediate organizational, planning and scheduling, process management and negotiation skills
• Strong analytical abilities, mechanical aptitude combined and problem solving skills
• Good writing skills with technical subject matter and oral communication skills
• High school diploma or experience equivalent
• Specific industry knowledge and job experience
• Planning & Scheduling experience preferred
• 1+ years of experience in customer relations
• 3+ years of required technical experience
• Valid driver’s license with satisfactory driving record
• Ability to pass drug screens and background check

Requirements:

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
• Ability to lift up to 80 pounds
• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
• Ability to communicate verbally using a telephone

Licenses & Certifications:

• Subject to outdoor environment with adjusting temperatures and climate
• Willingness to travel extensively driving a company vehicle

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