Field Service Technician - Laboratory Products

Mettler-Toledo; Cedar Rapids, Northern (IA, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Company car

Tools provided

Clothing allowance

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement

Job summary

Mettler Toledo is seeking a field service technician to install, calibrate, maintain, and repair lab instruments at customer sites, with on-site and remote support. You will ensure uptime, accurate documentation, and help grow service and product sales through professional communication.

Ideal candidates have 1–3 years of mechanical/technical experience, proficiency with PCs and MS Office, and a valid driver's license. Overnight travel is expected.

Qualifications

• High school diploma or GED, or 5 years relevant experience.
• 1–3 years mechanical/technical experience using hand tools.
• Proficient with PCs, smartphones, and MS Office; valid driver's license.
• Overnight travel typically 25–40% with overtime 10–15%, up to 25%.
• Works in varied industrial/lab environments with PPE; safety sensitive.
• Position may be drug tested as permitted by law.

Responsibilities

• Install, calibrate, maintain, and repair lab instruments per procedures.
• Troubleshoot independently, escalate complex issues, and keep timekeeping records.
• Communicate professionally with customers and internal teams, promote services.
• Maintain accurate inventory of parts, tools, and materials.
• Act as a trusted technical resource for proper use and care of lab equipment.

Skills

Troubleshooting

Customer-facing

Hand tools

PC literacy

Education

High school diploma / GED

Tools

MS Office

Job description

Our Opening and Your Responsibilities

Performs installation, calibration, preventive maintenance, troubleshooting, and repair of lab measurement and weighing equipment with minimal assistance, while providing on-site and occasional remote support to customers. Ensures high customer uptime, accurate documentation, and supports sales of service and products. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Key Responsibilities

• Install, calibrate, maintain, and repair lab instruments following procedures and customer requirements.
• Troubleshoot independently, elevate complex issues, and maintain accurate service and timekeeping records.
• Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
• Maintain accurate inventory of parts, tools, and materials to support efficient service delivery.
• Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.

What You Need to Succeed

• High school diploma or GED required or 5 years of relevant experience.
• 1-3 years of mechanical/technical experience using hand tools; field service or customer-facing experience preferred.
• Proficient with PCs, smartphones, and Microsoft Office; valid driver's license required.
• Overnight travel typically up to 25% - 40% (higher during training); overtime around 10% - 15%, up to 25% at times.
• Works in varied industrial and lab environments with potential exposure to chemicals, machinery, and moderate noise, using appropriate PPE.
• This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• A company car with paid insurance for your work needs.
• All tools and equipment needed to perform the job and a clothing allowance
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]