Field Service Technician - Laboratory Equipment

Metrohm USA; Chicago (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with generous company match

Paid time off

Company vehicle

Company laptop

Company cell phone

Job summary

Metrohm USA is seeking an entry-level Field Service Technician to provide support to customers in the greater Chicago, Illinois area. This is a remote, territory-based role ideal for someone with strong mechanical aptitude and a passion for customer service. You will perform preventative maintenance and troubleshoot Metrohm laboratory instruments while maintaining service records.

The position offers a quarterly incentive bonus and a comprehensive benefits package including insurance, retirement plans, and company vehicles.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.

Responsibilities

• Perform preventative maintenance on Metrohm laboratory instruments.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person and remotely.

Skills

Mechanical aptitude

Troubleshooting skills

Customer service skills

Communication skills

Organizational skills

Education

Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field

Job description

Overview

Field Service Technician – Laboratory Equipment

Location: Chicago, Illinois (Remote Territory-Based Position)

About Metrohm USA

Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.

Position Summary

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Chicago, Illinois region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships.

As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.

What You'll Do

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Territory & Travel

This position supports Metrohm customers throughout Wisconsin, Iowa, Illinois, Michigan and Indiana region and is based in the greater Chicago, Illinois area. This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver's license and ability to travel throughout the assigned territory.

Preferred

• Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
• Laboratory experience, including familiarity with laboratory equipment and practices.
• Previous technical service, maintenance, or field service experience.
• Experience traveling for work.

Compensation

This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000. Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Benefits

Metrohm USA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Company-paid disability coverage
• 401(k) with generous company match
• Paid time off
• Paid company holidays
• Company vehicle
• Company laptop
• Company cell phone

Additional Requirements

Employment is contingent upon successful completion of:

• Pre-employment background check
• Employment and education verification
• 10-panel drug screening, including marijuana testing

Equal Employment Opportunity

Metrohm USA is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by law. Applicants requiring reasonable accommodation during the recruitment process should notify Metrohm USA so appropriate arrangements can be made. Metrohm USA is a federal contractor and E-Verify employer.

Ready to take your field service career to the next level?

Apply today at the following website: www.metrohm.com