Field Service Technician IV - Night Shift

Rivian; Rohnert Park (CA); On-site; Full time

Job summary

A leading company is seeking a Field Service Technician IV for night shifts. The role involves delivering exceptional customer service, performing vehicle repairs, and collaborating with internal teams. Candidates should have strong technical skills and a passion for adventure. This position offers competitive pay and comprehensive benefits from day one.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• 5+ years automotive experience preferred.
• 3+ years working on high voltage systems and diagnostics preferred.
• Fluent English reading and speaking skills.

Responsibilities

• Perform complex diagnosis, repairs, installations, and inspections on vehicles.
• Manage parts operations including ordering, receiving, shipping, and inventory.
• Provide field service support to the Service organization.

Skills

Leadership

Communication

Organizational Skills

Time Management

Customer Service

Education

HS Diploma or GED

Automotive Repair School Graduation

Tools

PICO-Scope

PCAN

Kavaser Memorator

Job description

Field Service Technician IV - Night Shift

Join us to apply for the Field Service Technician IV - Night Shift role at Rivian.

Get AI-powered advice on this job and more exclusive features.

About Rivian
Rivian is on a mission to keep the world adventurous forever. This includes the emissions-free Electric Adventure Vehicles we build and the curious, courageous souls we seek to attract.

We challenge what’s possible, reframe old problems, seek new solutions, and operate comfortably in unknown areas. Our diverse backgrounds unite us with a shared love of the outdoors and a desire to protect it for future generations.

Role Summary
The Field Service Technician IV will be responsible for delivering an exceptional customer experience at our service locations. The ideal candidate possesses strong technical skills, excellent communication, a customer-first attitude, and a passion for adventure. You will collaborate with internal teams to address service needs, coordinate with Service, Vehicle, Delivery Operations, and Field Service Engineers. This role requires a dynamic leader who fosters cross-functional interaction and a culture of continuous improvement. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Follow Rivian repair procedures efficiently without compromising quality and safety
• Perform complex diagnosis, repairs, installations, and inspections on vehicles
• Conduct vehicle repairs outside of a service center setting
• Perform road tests to ensure repair quality
• Manage parts operations including ordering, receiving, shipping, and inventory
• Stay updated with technical skills and training
• Support campaigns and containment initiatives
• Maintain accurate expense reports
• Work with high quality and efficiency with minimal supervision
• Collaborate effectively in a dynamic environment
• Provide field service support to the Service organization
• Communicate professionally in a customer-facing environment
• Document repairs accurately
• This role may transition from remote to on-site work at a nearby service center within 90 miles or 2 hours.
• Travel to support locations until the local Service Center opens, including production plants
• Operate remotely if applicable until the service center opens

Qualifications

• HS Diploma or GED preferred
• Automotive repair school graduation preferred
• Leadership, mentorship, and influencing experience preferred
• 5+ years automotive experience preferred
• 3+ years working on high voltage systems and diagnostics preferred
• Proficient with laptops/computers in Windows or Mac environments
• Experience with test tools (PICO-Scope, PCAN, Kavaser Memorator, etc.)
• Extensive diagnosis and repair experience
• Ability to drive trucks and trailers is preferred
• Valid driver’s license with a clean record
• Parts and billing experience preferred
• Experience with work order management systems
• Start-up environment experience preferred
• Positive attitude in difficult situations
• Strong organizational and time management skills
• Physical ability to perform occupational tasks (up to 50 lbs)
• Fluent English reading and speaking skills
• Ability to interpret documents and schematics
• Minimum age of 21
• Availability for 40 hours/week, including weekends and holidays, with shifts that may include evenings, nights, or early mornings

Pay Disclosure
Night shift times vary by location. Night shift workers receive a 20% shift differential in addition to hourly pay.

Salary Range/Hourly Rate (California): $36.29 - $47.97 per hour (based on experience, location, and other factors).

Benefits: Rivian offers comprehensive medical, dental, and vision insurance for full-time employees and their families, effective from first day.

Equal Opportunity: Rivian is an equal opportunity employer, complying with all fair employment laws. We are committed to accessibility and accommodations for persons with disabilities. Contact us at [e-mail].

Candidate Data Privacy: We collect and process your personal data in accordance with applicable laws, for purposes including application processing, background checks, and employment decisions. Data may be shared within Rivian and with service providers, and stored internationally.